Owl.Games Casino - La retirada del jugador se ha retrasado.

Hello, it has been over a week since my verification and it was passed. i have contacted the risk department and they do not answer and do not pay my small winnings, in chat also ignore. i played with them for almost six months and do not understand why such a disgusting attitude to the player. i want them to give my small winnings - (+80 to my last deposit) and let me leave them 

Dear lalkabageton,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I do not use bonuses and have never used. Previously, there was one successful withdrawal, after that a series of deposits without winning and the last managed to win a little. Verification was requested after the withdrawal of funds from the balance more than a week ago. I can not tell the exact term, I have restricted access to my account (I can not close the verification notice to enter the account)

Thank you for your reply, lalkabageton. Do I understand correctly that you have submitted documents to verify your identity and now you are waiting for the casino to verify them?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello, my verification is passed, no additional documents do not require support I am ignored and about verification asks to write to the post. I wrote more than 5 times - no response, support when asked to contact the department of verification (or risk) simply ignored and did not answer more 

Thank you very much, lalkabageton, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi lalkabageton,

I've just reviewed your case and am sorry to hear about your struggles with withdrawing your winnings. I will try to help you by contacting the casino. We'll see what can be done if they reply.

Dear Owl.Games Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you provide any specific reason why the player has been experiencing problems with the withdrawal of his funds?

I'm looking forward to hearing from you.

Kind regards,

Natalia

Thank you) at the moment I also have not received an answer and my money.I will write reviews on this unscrupulous casino and all the same dumpster, do not consider it necessary to pay your customer and cause him a problem and even!!! do not respond 

Hi lalkabageton,

Could you please specify if you played slots or casino games or if you made stakes on sports betting?

Sports betting, played almost half a year, mostly losing, did not take bonuses),winnings on the last deposit + $ 80 

Hi lalkabageton,

I've contacted the casino and we'll need some more time to investigate your case. Thank you very much for being patient, I'll keep you informed.

Best wishes,

Natalia

okay thank ) i wait and hope all okay

Dear lalkabageton,

As your complaint was sports betting related, unfortunately, we don't have a branch dealing with sports betting yet. If you didn’t know that yet, our Casino.guru complaint forum deals with complaints regarding online casinos and online casino games only. Although we have received some information from the casino, we wouldn't be able to advise you correctly as we don't have enough insight into sports betting. We wouldn't be able to judge competently all the pros and cons, therefore, we have to reject your complaint. In the meantime, you can try to submit a complaint to Curacao Gaming Authority (complaints@gaminglicences.com). Thank you for your understanding.

We’re truly sorry we couldn’t be of more help in this case.

If you run into any issues with this or any other casino regarding casino games in the future, don’t hesitate to contact us.

Best Regards,

Natalia