Raging Bull Slots Casino - El jugador tiene problemas para completar la verificación de la cuenta.

Good afternoon, my complaint is that I sent the documents that were requested to the corresponding email and after 15 days I still have not received a response about the verification of the account in order to make the withdrawal. I just sent a message to the ragingbullslots support email. Hopefully they can help me, thank you.

Dear Aurora1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello, I sent the photos of my identification (INE) and a proof of address in pdf format to the email specified on the page, documents@ragingbullslots.com. Thank you for responding.

Thank you very much for your reply, Aurora1. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello, I wanted to update the case, it seems that my documents have already been verified but now I am trying to make the withdrawal and they reject it, I send a message to the support chat and they tell me that I need to get 250 dollars to withdraw, when the minimum on the page is twenty dollars

Good night, I tried to make a withdrawal of 100 dollars and it was successfully completed (I assume they didn't accept the other one because it exceeded the amount withdrawable from the bonus), nonetheless, the problem was that they never told me this in the support chat, they even recommended that I bet more, I will see if I can recover the conversation screenshots and attach them to this case. But the withdrawal was completed successfully, thank you for your attention.

Do I understand correctly that we can now consider this case resolved?

Dear Aurora1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.