Rajabets Casino - El jugador experimenta un retraso en la verificación.

Dear Sumon1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rajabets Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain if you have full access to your account currently?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hlo sir

I have full access of my account now and I play all games slots sport and live also.

I have full real bal in my account.

No bonus in my account.

Help pls

Thank you very much, Sumon1234, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Sumon1234,

I've just reviewed your case and am sorry to hear about your struggles with verification. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Rajabets Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify if you have received all the documents from the player? When can the player expect the results of the checks?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Hello Casino Guru,

As per the decision taken by the authorized department, the users last deposit is now available in his balance for him to withdraw as a refund.

After the refund transaction, the users Rajabets account will be terminated. Any account of the user and related to the user will also be terminated as the same.

https://rajabets.com/en/pages/terms-and-conditions

3.9. Account Suspension

"Rajabets reserves the right to suspend, close or terminate your Customer account at its sole discretion,"

Best regards,

Team Rajabets

Tell me rajabets casino

why my bal is deducted from my account and tell which t&c is violeted from my

From last 2 month u didn't approve my documents and now u r deduct my winning form my account

Are u mad ?

Hi Casinoguru team

Kindly study my case and help me

Rajabets deducted all my winning bal from my account without any notice

I m not violeted any t&c of Rajabets.

They are doing froad from me and also doing froad with many others.

Kindly cancel his casino licence and take action against them

Dear Rajabets Casino, could you please specify if the player has breached any of your Terms & Conditions or if there are any other reasons to suspend their account?

If you have any supporting evidence, please send it to my email at natalia.b@casino.guru, thank you.

They didn't reply till now why?

Dear Sumon1234, I was informed by the casino representative that you were involved in arbitrage betting. I will wait for more information from the casino to be able to check it. You will be notified if there are any updates.

Kindly take the proof from rajabets casino and what is means of arbitrage betting

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Natalia,

The relevant proof is shared with you.

Best regards,

Rajabets.

Hlo Natalia mam?

Do u received any proof from rajabets?

Dear Sumon1234, I have received some documentation from the casino, though I asked for some more information that is missing to make the whole situation clear. I will let you know as soon as there're any updates. Thank you in advance for your patience.

Hello Natalia,

It is reported that relevant documents are shared with your end.

Best,

Team Rajabets

Hlo Natalia mam,

Do you received any proof from rajabets?

Till.now

Already approx 8 days gone ?

Dear Sumon1234, I have just received the last information from the casino representative. Based on all the documentation we managed to get from the casino, there are a few indications of fraudulent activity from your side. So the whole issue wasn't caused by your documents, but you were suspected of opposite betting therefore the casino blocked your account. After reviewing the provided materials, I can agree that the casino acted following its terms and conditions (https://rajabets.com/en/pages/terms-and-conditions), according to which engagement in fraudulent activity is forbidden (10.4. Collusion, Cheating, Fraud And Criminal Activity).

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.