Roobet Casino - La cuenta del jugador ha sido bloqueada.

Roobet casino waited for me to deposit and locked my account and take my 3150$. I wrote e-mail wrote everyday since 2022/09/18 then no response. I want to get my money back. It's been almost 2 months. What can i do? Help me?

Dear tuvshuutuvshuunuu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you for response,

I registered in June. I've deposited before.

Level 1 level 2 leve 3 all the verifications are done. I usually played live casino.

Dear tuvshuutuvshuunuu,

Could you please advise if the active balance in your blocked account is winnings or deposited funds? If those are winnings, were they accumulated with or without an active bonus, please?

Hello

All the money was deposited funds.

Thank you very much, tuvshuutuvshuunuu, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello tuvshuutuvshuunuu!

I will take care of your complaint from now on. I'd like to invite representatives of Roobet Casino into this complaint in order to help us with the resolution.

Dear Martin,

We would like to thank you for your time & patience whilst we have been reviewing this concern.

Please be advised that we have informed & confirmed with the player that we have already sent his funds to the wallet address he gave us & have also provided him the transaction hash for his reference.

Due to the case being resolved from our end, we would also like to kindly ask to close this complaint.

Dear tuvshuutuvshuunuu,

Thanks to the response of Roobet Casino, we have acknowledged, that your money should be on their way to your account, or may have already arrived. Please, let us know once you will receive your funds.

Dear all

Yes i got my money back thank you

Dear tuvshuutuvshuunuu,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.