Shazam Casino - La retirada del jugador se ha retrasado.

The withdrawal process is a joke! From what I've seen I was thinking about " up to" 10 days. I am currently 14 days into this process only to be told it will be about another 14 days or so. They kèep referring to their " terms and conditions" but there's nothing in there saying it'll be about 1 month to process my withdrawals. It seems nobody there can have any communication with their " "finance department" This place is full of crap when they tell you the payout timeframes. Also it seems impossible to leave a review where people can actually read them.

Dear dching450 ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

My account has been verified after sending the same papers multiple times. This is my first withdrawal. I did get a bonus and did notice I had to playoff $1600 worth of spins after the bonus until I was able to qualify for a withdrawal in which I did. Thank you for your help in this matter

I do have a correction. I apologize. The amount is $925 not $995. $500 goes through visa card and $425 is wire transfer to my bank.

Thank you for your reply, dching450. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Also, would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear dching450,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I got some of it Yesterday. I requested $500 on credit card and $425 via wire transfer. They sent $485 on wire transfer and kept everything else. Just close this complaint. I've had enough of these scumbags. Thank you

Thank you very much for your reply. It seems that the missing amount might be a transaction fee or currency exchange fee. Since you've received almost the whole amount and you wish the close this complaint, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.