Slot Heist Casino - El jugador cree que el reintegro se ha retrasado.

I won $30 from free spins. The minimum to withdraw is $50. I went to customer support twice to ask if for one my winnings were valid and second if I was able to deposit $20 on top of the $30 in my balance to cover the $50 minimum to withdraw with no problems. Twice I was told it would be ok and have no problems with withdrawing after my $20 deposit. I have saved the transcript of the conversation in case this would happen and will it attach it here. Only after I make my deposit are they saying that I can’t mix my balances. That I have to wager my bonus balance until it reaches below $5 in order for my deposit to reflect. I WAS LIED TO. I WOULD Have NEVER MADE THE DEPOSIT IF I WASNT TOLD IT BE OK AND HAVE NO PROBLEMS. I don’t know why they couldn’t tell me this before I made my deposit. I understand having two separate balances but why the hell would they not tell me that until after they take my money in the deposit. I’ve been lied to and I’m really mad. Also they won’t give back my deposit. STAY WAY FROM THIS SCAM OF A CASINO. ANYTIME CUSTOMER SERVICE LIES LIKE THAT IN ORDER TO GET A DEPOSIT IS EXTREMELY SUSPICIOUS!!!

Dear Varghese98,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Varghese98,

Have you received your withdrawal from the casino yet?

Dear Varghese98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.