Slot Madness Casino - El retiro del jugador se retrasa debido a problemas de comunicación.

I encountered issues with the communication regarding my withdrawal. Despite submitting all required documents in July 2023, each time I inquire about my payout, they claim to research it, then ask if I've sent my documents. There's a lack of clarity on the status or any discrepancies. It seems they may not have a record of our previous conversations, and my emails might not be reaching them directly.

Hello inchikchan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Madness Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I provided the ff:

US passport

US driver's liscence with a star note

JPMorgan SOA (credit and debit)

JPmorgan wire infos

WELLSFARGO SOA (credit card and debit) (where they claim i have -2$ but i do not see that in my acc tho.

WELLSFARGO wire details

and i still have not heard from Ele finance manager.

javier told me my docs. are good now but i still dont see any improvement with my case.

i have payouts through

Slotmadness

Club player

Silveroak

Slotsof vegas

Ruby slots

Sunrise Casino

Thank you very much, inchikchan, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance.

Wish you best luck resolving it.

Regards,

Nick

Hello, inchikchan!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Jan. 01, 03:48 am

Wire Transfer Withdrawal approved

Requested 2023-12-13 02:29 pm

$-1725.00

They did process this and i am still waiting for their response.

Greetings all,

I have reviewed the situation and I will see what can be done to assist, if anything further is necessary I will inform everyone here.

Best wishes,

Nick and Slot Madness

inchikchan, given that your funds from the other casino has been withdrawn, I suppose, that there is the same situation with this one as well. Please, let me know as soon as you will receive your withdrawal.

Greetings all,

Indeed, as Pavel says payment was issued to our 3rd party payment providers on your behalf for disbursal as a wire transfer inchikchan. With wire transfer we are generally looking at 3-10 business days on delivery to the bank account once paid by the casino, let us know when that comes in!

Best wishes,

Nick and Slot Madness

As i spoke with Sean Snow this matter is solved and it did hit my acc. Thank you all for the support.

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, inchikchan, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Pavel K

Casino Guru