Slots of Vegas Casino - El jugador experimenta un retraso en el retiro y un servicio al cliente que no responde.

I submitted a withdrawal request on 2/11. Did not hear anything. Contacted them after the 7 days in their terms and conditions. They said oh we need your bank statement. Sent them the bank statement. Waited 48 hours and contacted them again they said they needed more information. Contacted them again in 24 hours and they said they can’t wire it. I said ok send a check they can’t send a check, I said ok can we do crypto. He said to send him crypto address. Sent him all info. Contacted them again and they said they need more info, I sent them more info and they still can’t tell me when I can expect payment and how it will be sent. They said they need the routing number I have sent it twice. They told me I need another bank account but can’t wire to it for 30 days and it has to have activity. Still have not heard from them once and manager keep disconnecting chat and you can’t call cuz they have no number.

Dear priorblonde,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots of Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly it's not clear if the casino will agree with a crypto withdrawal of your winnings?
• Do I understand correctly the choice of your bank is affecting whether or not the payment can be processed?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear priorblonde,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry Tomas they would not honor a crypto. There was no problem with the wire they were just dragging their feet sending the payment. I still have not received the full amount as they say in their terms and conditions they can keep a portion but their terms and conditions only matter to them when it benefits them. The terms and conditions say I should have been paid in 7 days and it took 13 so they can shove their terms and conditions. Nowhere in the coupon I redeemed did it say this.

Thanks for the update.

Could you please explain how many wire transfers there are left?

Could you please share a screenshot of what the withdrawals look like in your casino account's transaction history?

Dear priorblonde,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.