Spin247 Casino - El jugador desea cerrar su cuenta de casino.

I would like to cancel my account but get no response from support -------- I have already sent 5 email cancellations --- no answer !!!!!!!!!!!!!!!!!!!

Möchte mein Konto Kündigen bekomme aber über Support keine Rückmeldung--------habe schon 5 Email Kündigungen Gesendet---keine Antwort!!!!!!!!!!!!!!!!!!

Dear Manfred,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found https://www.spin247.com/responsible-gambling/:

"Self Exclusion

If you begin to feel that you can no longer gamble safely and you need to stop, we provide a voluntary self-exclusion option. If you decide to proceed with the self-exclusion process, your Spin247 account will be locked for a period of time, chosen by you for a minimum period of 6 months, up to 5 years. Please contact our support service by email at support@spin247.com or via our live chat with the details of your Spin247 account and the period that you wish the self-exclusion to apply to. If no period is stated, we will exclude you for the minimum period of 6 months."

I would recommend sending an email including all the relevant information to support@spin247.com. In this way, you’ll have proof of such an action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

I sent the 6 notice today, still waiting for an answer -------- SENT TO------support@spin247.com----------mfg manfred

habe Heute die 6 Kündigung Gesendet warte noch immer auf Antwort--------GESENDET AN------support@spin247.com----------mfg manfred

Thank you very much, Manfred, for your reply. Could you please forward the relevant emails to petronela.k@casino.guru?

HAVE SENT AN ATTACHMENT ----- TO THE SPECIFIED EMAIL ADDRESSE-------petro----@casino.guru-----lg manfred

HABE EINE ANLAGE GESENDET-----AN DIE ANGEGEBENE EMAILADRESSE-------petro----@casino.guru-----lg manfred

Thank you very much, Manfred, for forwarding the relevant screenshot. Could you please advise if you have sent emails as well or you've contacted the casino through its Contact Form only? Have you specified in any of those requests the exact reason why you wish to self-exclude yourself? Have you ever mentioned a gambling problem? Looking forward to hearing from you.

I have already written to you that I have also sent 6 emails -------- I also wrote Gambling addiction, want to close my account immediately ---------- you get no answer! !!!!!!!!!!!!! Apparently you can't help any further --- I'll hand the matter over to my lawyer ----------- this is a fraud for me !!!! !!!!!!! to the customer ---------- this casino belongs to Blocked !!!!!!!!!!!!!!! MFG MAD

ich habe Ihnen schon Geschrieben das ich auch6 Emails------Gesendet habe--------Habe auch geschrieben Spielsucht, mein Konto Sofort Schließen Möchten----------man bekommt keine Antwort!!!!!!!!!!!!!!Anscheinend können Sie auch nicht weiter Helfen---ich werde meinen Anwalt die Sache Übergeben-----------das ist für mich Betrug!!!!!!!!!!!am Kunden----------dieses Casino gehört Gesperrt!!!!!!!!!!!!!!!MFG MAD

So thanks for the help - you can already believe that I wrote 8 resignations --- the last one yesterday ----------- see mail -

Also Danke für die Hilfe--Sie Können mir schon Glauben das ich 8 Kündigungen Geschrieben Habe---die Letzte Gestern-----------siehe Mail --

Thank you very much, Manfred, for your reply. Please understand, this is not a question of trust but a matter of collecting all supporting evidence before confronting the casino. One last thing before we'll do so, could you please advise if you deposited any funds into your account since the very first request for a self-exclusion has been made?

I deposited money with Sofortüberweisung --- This provider is no longer available. Have I seen it now with deposits? UNIQUE FOR ME ---- I didn't find any sales even in my transactions although I paid in ---------- No idea what's going on ---------- mfg manfred --- ------- and until today no reaction from the casino -----------------------------

Ich habe Geld einbezahlt mit Sofortüberweisung---Dieser Anbieter ist jetzt nicht mehr Vorhanden habe ich Jetzt bei Einzahlungen gesehen?? FÜR MICH EIGENARTIG----habe auch bei meinen Transaktionen keinen Umsatz Gefunden obwohl ich einbezahlt habe----------keine Ahnung was da los ist----------mfg manfred----------und bis Heute keine Reaktion vom Casino-----------------------------

Do I understand correctly that the deposit transactions are not visible inside your casino account? Could you please forward your bank statement and clarify the exact date when the first request for a self-exclusion has been sent? Thank you very much in advance.

HAVE SENT MAIL WITH MY LAST TERMINATION --------- You get no response from this casino --- What else should I do ------------- 8 cancellations sent ??? ??????????????????

HABE MAIL GESENDET MIT MEINER Letzten Kündigung---------man Bekommt von diesen Casino keine Reaktion---Was soll ich noch Machen-------------8 Kündigungen Versendet?????????????????????

Dear Manfred,

I’m very sorry but you haven’t answered any of my previous questions. Please check my earlier reply and try to assist. Please understand that all the requested information is essential if we wish to proceed with the case. Thank you in advance for your cooperation.

I don't know what you want the casino doesn't respond to mail messages ------ I think you don't want to help me or you can't ----------- I've already sent messages with my resignations- -------- Don't want to take your help any more ---- Get help from another platform now --- I've already found one that will help me ----------- ----- I can fool myself ---- Thanks for the good help ----------- I haven't come across something like that yet --- You are unable to clarify the case! THANKS!!!!

Ich Weis nicht was Sie Wollen das Casino Reagiert nicht auf Mail Nachrichten------Ich Glaube Sie wollen mir nicht Helfen oder Können Sie nicht-----------habe ja schon Nachrichten mit meinen Kündigungen Gesendet---------Möchte Ihre Hilfe nicht mehr in Anspruch Nehmen----Werde jetzt eine andere Plattform um Hilfe Ersuchen---habe schon eine Gefunden die mir Weiterhelfen wird----------------Verarschen kann ich mich selber----Danke für die Gute Hilfe-----------sowas ist mir noch nicht Untergekommen---Sie sind Unfähig um den Fall zu Klären!!!DANKE!!!!

I am very sorry that you feel as I don't want to help you. Unfortunately, the only way for me to collect all the relevant details and information is by asking you questions since you are the only one who can clarify the issue before we'll confront the casino.

I have asked you twice to forward your bank statement with visible deposit transactions and specify the very first date when you have sent the initial self-exclusion request. Unfortunately, I haven't received an answer. Do I understand correctly that you wish to close the case?

Thanks for the exclusive help ----------------- Close the case ------ I'll get me other help ------ manfred

Danke für die Exklusive Hilfe-----------------Schließen Sie den Fall------werde mir Andere Hilfe Besorgen------manfred

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.