SpinBetter Casino - Los retiros de jugadores se han retrasado.

Good evening. It turns out that a day ago, I requested two withdrawals with a total amount of 1595 euros. I requested them, but they have not paid the money. In other words, they are leaving them pending without processing. I am providing a photo of both withdrawals that still haven't been paid, and customer service is not providing a solution. I played at this casino because I saw it here on Casino Guru. I hope for some help. Thank you very much.

Hola buenas noches. Resulta que desde hace un día solicité dos retiros por importe total entre los dos retiros de 1595 euros. Lo solicité y no me pagan el dinero, es decir lo dejan sin tramitar. Aporto foto de ambos retiros que aún no me han pagado y atención al cliente no da solución. Jugué en este casino porque lo vi aquí en casino guru. Espero ayuda. Mil gracias.

Hello Javiercadiz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinBetter Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, good afternoon. My gaming account has been verified for about a month. He never used bonuses, always real money. I have spoken and sent emails and they only say we are working to solve the problem. Yesterday I requested two withdrawals, one was processed well and the other is left halfway without finishing processing. The two from the day before yesterday are still being processed. I ask for help please. Since they don't solve anything for me at all.

Hola buenas tardes. Mi cuenta de juego está verificada hace como un mes. Nunca utilizó bonus, siempre dinero real. He hablado y mandado correos electrónicos y solo dicen estamos trabajando para solucionar el problema. Ayer solicité dos retiros uno se procesó bien y el otro se queda a media sin terminar de procesar. Los dos de anteayer siguen sin terminar de procesarse. Pido ayuda por favor. Ya que no me solucionan nada de nada.

Hello, good afternoon. Today the same thing again. I requested a withdrawal and of the two withdrawals, only one was processed correctly, the other was left in the middle, so he already owes me 2,595 euros without paying me. I expect an urgent solution.

Hola buenas tardes. Hoy nuevamente lo mismo. Solicité retiro y de los dos retiros solo se procesó correctamente uno el otro se quedó en la mitad, por lo que me debe ya 2595 euros sin pagarme . Espero solución urgente.

Good afternoon. Since June 2, I have not received my 1,595 euros from two pending withdrawal transactions that I requested. I provide a photo. I just want my money and close the account. Justice. I ask casino guru for help because I played in this casino because I saw it on casino guru. Please help.

Buenas tardes. Llevo desde el día 2 de junio sin recibir mis 1595 euros de dos transacciones pendientes de retiros que solicité. Aporto foto. Solo quiero mi dinero y cerrar la cuenta. Justicia. Pido ayuda a casino guru porque yo jugué en este casino porque lo vi en casino guru. Ayuda por favor.

They still don't pay. This is already taking a long time. I haven't received my money for 4 days.

Siguen sin pagar. Esto ya se está demorando mucho. Llevo 4 días sin cobrar mi dinero.

I have submitted a letter to the gambling ordinance in Curacao, because I see that casino guru does not help me, and I started playing with that casino through casino guru.

He presentado un escrito a la ordenanza del juego en Curazao, porque veo que casino guru no me ayuda, y yo entré a jugar con ese casino por casino guru.

Solved. Fixed up. Thanks spinbetter.

Solucionado. Arreglado. Gracias spinbetter.

Good afternoon. I requested the closure of the account, as two days passed I decided to deposit 900 euros, once I deposited within 5 minutes they closed the account and kept my 900 euros, I contacted customer service and they said that those 900 euros of deposits were not they can return to the customer. Please help. This is an armed robbery by these gentlemen from spinbetter casino.

Buenas tardes. Solicité el cierre de la cuenta, como pasaron dos días pues decidí depositar 900 euros, una vez deposite a los 5 minutos cerraron la cuenta y se quedaron con mis 900 euros, contacté con atención al cliente y dice que esos 900 euros de depósitos no se pueden devolver al cliente. Ayuda por favor. Esto es un atraco a mano armada por estos señores de spinbetter casino.

Hello Javiercadiz,

There is absolutely no need to give an update every single day as if the withdrawal takes less than 14 days, we advise to wait only no matter what the casino promise.

Can you please advise if the money is still on the account or if you used it?

It's all solved now. All right

Está todo solucionado ya. Todo correcto

Dear Javiercadiz,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru