SpinGenie Casino - El jugador lucha por retirar su saldo.

I received an email from this company stating that my documents were fully verified, but now I can't make a withdrawal and I can't even send a document because I've already sent several emails and they don't answer me

Recebi um e-mail dessa empresa informando que meus documentos estavam totalmente verificados só que agora não consigo fazer saque e nem consigo enviar documento pois já enviei diversos e-mails e eles não me respondem

Hello maauriantonio400,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinGenie Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear maauriantonio400,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.