Sportsbet.io Casino - El jugador no pudo encontrar la opción de autoexclusión.

Hello, last night I won the amount of 63,000 BRL on the sportsbet.io website (site employees can check how many clicks I made on my profile and settings) looking for the "responsible gaming" option I didn’t find. We all know that online casinos must, by law, offer options for their users to be able to stop possible abuse of the game.

That's what happened, I looked for the option all over the site, I didn't find anything. Nothing at all. Result: I lost my balance in less than 30 minutes. Okay, I bet. But I looked for the option several times. The site does not offer a tool that is provided for by law.

my first order will be here at CasinoGUru. if they do not comply with the request. I'll get lawyers and file a lawsuit. Because the site sponsors several teams in

my country. Open TV channels promote the site. And it doesn't have a responsible gaming option.

Ola, na noite de ontem eu ganhei o valor de 63.000 BRL no site sportsbet.io (funcionários do site podem averiguar quantos cliques dei em meu perfil e configurações) procurando opção de "jogo responsável" não encontrei. Todos sabemos que, Cassinos online devem por lei, oferecer opções para que seus usuários consigam frear um possível abuso do jogo.

Foi o que ocorreu, procurei a opção em todo o site, não encontrei nada. Nada mesmo. Resultado: perdi o saldo em menos de 30 minutos. Tudo bem que eu apostei. Porém eu procurei pela opção diversas vezes. O site não oferece uma ferramenta que é prevista por lei.

meu primeiro pedido será aqui pelo CasinoGUru. caso não atendam o pedido. Irei buscar advogados e entrar com processo judicial. Pois o site patrocina diversos times em

meu país. Canais de TV aberta fazem a divulgação do site. E o mesmo não apresenta opção de jogo responsável.

Dear GabrielCamM,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the website and I could easily find instructions on how to request self-exclusion at the bottom of the website. The casino even has a separate section for it sharing all the necessary information:

"Self-exclusion requests must be emailed from the account's registered email address to our customer service department at compliance@sportsbet.io.

Requests made via our Chat function will not be actioned. However, a customer support agent will direct you to our customer support email service."

Do I understand correctly that you have never informed the casino about your gambling problem, or sent the self-exclusion request according to the instructions?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear GabrielCamM,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.