Tornadobet Casino - El retiro del jugador se ha retrasado.

Hy

I won € 1500 at the casino on Thursday and have been waiting for a withdrawal ever since.

@casinoguru could you ask what's going on?

Hy

Ich habe am Donnerstag 1500€ in dem Casino gewonnen und wartse seitdem auf eine Auszahlung.

@casinoguru könnte man da nachfragen was da los ist?

Dear Fabian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that this has been your first withdrawal request in this casino? Have you completed the account verification successfully in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Fabian,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.