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Terrible site, i put a withdrawl in on the 8th may 2023, ive been told they have not received my IBAN number despite my sending it 7 or 8 times they are saying they havent received it but the emails i sent were delivered, i sent it through chat and they said they hadnt got it but i had screenshoted everything and sent the screenshot to them and all of a sudden they had it..i was told it was processed on the 10th but now im totally confused and still have not been paid out?

Dear jacko100,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the situation completely. Is this the first time you’ve requested a withdrawal in this casino? Have you accumulated your winnings with or without an active bonus? Do I understand correctly that you have passed the KYC verification? Please forward any relevant communication between you and the casino to veronika.l@casino.guru. Alternatively, you may post the screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Yes it is the first time, i had no active bonus and yes have passed KYC verification

As I asked you before, please forward any relevant communication between you and the casino to veronika.l@casino.guru. Alternatively, you may post the screenshots here.

Dear jacko100,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.