Vulkan.bet Casino - La cuenta del jugador sufre pérdida debido a fallos técnicos.

Hello, odd things are happening here at this Vulkanbet Casino. As soon as the game starts running well, there's a game crash followed by a reload; after which, nothing works anymore. Then, another game crash occurs and the game resumes back to normal. The same happens when you get free spins - there's usually one or two crashes. After the free spins, the game crashes again followed immediately with reloading.

Now, I played a spin with a bet of 1€ on Starlight Christmas and switched the display from € to points, which translated to 100 points per spin. I then adjusted it to 200 points per spin and spun three times. Suddenly, I was told my balance was insufficient 😡 I had a balance of 350€. I was shocked - it should have been a 2€ bet per spin, but instead, it became 90€ per spin 😡😡😡. This is a ridiculous scam!!!

I spoke with customer support and they said they couldn't do anything about it. Now, I've been permanently banned from the casino... I just want my 270€ back and they can keep me banned. I don’t want to play there again. This is intolerable. Moreover, players from Germany are typically not authorized, yet I was able to play. Please, I just want to at least get back my 270,00€.

Hallo, hier in diesem Casino Vulkanbet laufen komische Dinge ab. Sobald das Spiel anfängt etwas gut zu laufen passiert ein spielabsturz mit neu Ladung des Spiels und Zack läuft garnichts mehr danach wieder spielabsturz und das Spiel läuft wieder normal. Genauso ist es auch wenn freispiele bekommen hat passiert meistens immer ein bis zwei Abstürze. Nach freispielen wieder spielabsturz mit direkter neuladung.

So jetzt hatte ich auf 1€ Einsatz die Drehung gespielt gehabt bei Starlight Christmas und schaltete die Anzeige um von € in Punkte waren dann 100 Punkte Einsatz pro Dreh. Stellte aber dann auf 200 Punkte pro Dreh, habe 3 mal gedreht und miteinmal sagte er mir mein Guthaben würde nicht ausreichen 😡 ich hatte 350€ Guthaben. Ich war geschockt, es sollte ein 2€ Einsatz sein pro Dreh sein aber es waren mal einfach so 90€ pro Dreh geworden 😡😡😡. Übelster Betrug!!!!

Ich schrieb mit dem kundensupport doch sie sagten sie könnten nichts machen. Und ich wurde jetzt in dem Casino permanent gesperrt .. ich will dich nur die 270€ haben und dann können die mich auch gesperrt lassen da will man nicht mehr spielen. Das geht garnicht. Und zumal sind Spieler eigentlich aus Deutschland nicht gestattet aber ich konnte komischerweise. Bitte ich möchte wenigstens diese 270,00€ zurück haben.

Dear vitja33,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru? 

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela

IN

U

I genuinely apologize, but these four screenshots do not provide conclusive evidence that you were unaware of placing bets larger than intended. I believe you would agree that players bear responsibility for their placed bets and the intended betting amount. The casino cannot be held accountable for a mistake in this regard. While it may sound firm, I can only advise being more cautious when configuring any slot machine. If you had won from those spins and the payout was based on your higher bet, it's likely you wouldn't have raised the concern.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Well, which player takes constant screenshots while playing? Yes, then I guess I have to live with it. But I know one thing. In Germany it is not allowed to make more than €1 or €2 per spin. So I don't understand how you can bet €90 per spin

Naja welcher Spieler macht schon ständige Screenshots beim spielen ? Ja dann muss ich wohl mit leben. Aber ich weis eins. In Deutschland ist es nicht erlaubt höher wie 1€ oder 2€ pro Dreh zu machen. Also verstehe ich nicht wie man 90€ pro Dreh einsetzen kann

And I had sent other screenshots to your email. But I don't think you can find anything out of it except technical errors.

Und andere Screenshots hatte ich an ihre email gesendet gehabt. Denke aber das man daraus auch nichts finden kann außer technischer Fehler.

Regrettably, I haven't discovered any definitive information. I genuinely wish I could assist you, but regrettably, we find ourselves somewhat powerless in this particular instance.

I wish I could offer more assistance. I apologize that we couldn't facilitate a resolution for this case. Should you encounter any issues with another casino in the future, please feel free to reach out to us. Given the aforementioned reasons, I must now reject this complaint. Thank you for your understanding.