Wazamba Casino - La cuenta del jugador ha sido bloqueada.

I had to pay 1500 euros when I suddenly get an email that they have closed my duplicate account. I've never had two accounts in there, and happen to be excluded because I'm trying to cash out. They will not send evidence that this has happened.

Jeg skulle til at udbetale 1500 euro, da jeg pludselig får en mail om at de har lukket min konto for dublet konto. Jeg har aldrig haft to konti derinde, og sker udelukkede fordi jeg prøver at udbetale penge. De vil ikke sende dokumentation på at det er sket.

Dear Simon,

Thank you for submitting your complaint and I am sorry for your troubles. I would ask you a few questions to fully understand this case. Have you completely passed the casino verification process (KYC)? Also, I am wondering if you aware that most casinos allow the player to only open one account, which often also means that only one account per IP address and household is allowed.

Do you agree with Casino Guru contacting the casino about this issue? Thank you so much in advance for your reply.

Best regards,

Satrio

Dear Simon,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi Simon,

We had an issue with sending a complaint through Hotmail in the past, so I think this is probably why we have not received any update from you. So, I have sent you an email regarding this complaint.

Regards

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.