Wild Pharao Casino - El jugador tiene problemas con los retiros.

I don't even remember when exactly I requested the payment. But since April 19th my payout says "bank processed" but the money just doesn't make it to my bank account. The chat always directs me to the email address payments@wildpharao.com, but they don't reply to several requests, I get a read receipt every time. If I turn to the chat again, I am referred back to the email address. I don't know what else to do.

Wann genau ich die Auszahlung beantragt habe, weiss ich schon gar nicht mehr. Aber seit dem 19.04. steht meine Auszahlung auf "Bank prcessed" aber das Geld kommt einfach nicht auf meinem Bankkonto an. Der Chat verweist mich immer an die Mailadresse payments @wildpharao.com, die antworten mir aber nicht auf mehrere Anfragen, eine Lesebestätigung erhalte ich jedes Mal. Wende ich mich wieder an den Chat, werde ich wieder an die Mailadresse verwiesen. Ich weiss nicht, was ich noch tun kann.

Dear Mario,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

Thanks for the support:

Have you ever made successful withdrawals?

• - Yes, several times, but always with problems and escalations

Could you please confirm that you passed the KYC verification?

• - Yes, I have

Have you accumulated your winnings with or without an active bonus?

• From the history, I would say it was with a bonus, but I'm not sure anymore

Hallo Kristina,

danke für die Unterstützung:

Haben Sie schon einmal erfolgreiche Auszahlungen vorgenommen?

• - Ja, mehrmals, aber immer mit Problemen und Eskalationen

Könnten Sie bitte bestätigen, dass Sie die KYC-Verifizierung bestanden haben?

• - Ja, habe ich

Haben Sie Ihre Gewinne mit oder ohne aktivem Bonus angesammelt?

• Vom Verlauf der Historie würde ich sagen, es war mit Bonus, bin mir aber nicht mehr sicher

Thank you for your reply, Mario. Could you please advise which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

When did you receive your last withdrawal? Approximately how many days did it take to be processed?

Hello Kristina,

the last successful payout was in mid-February to my bank account, which I also use to deposit. I also escalated this at the time using the WP complaint form, it took about 4 weeks from winning to payment.

Hallo Kristina,

die letzte erfolgreiche Auszahlung war Mitte Februar auf meine Bankverbindung, über die ich auch einzahle. Auch diese habe ich damals über das Beschwerdeformular von WP eskaliert, es hat ca. 4 Wochen gedauert von Gewinn bis Auszahlung.

Thank you very much Mario for your cooperation so far. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Kristina,

Thank you for your previous support.

I hope you find a solution.

Warm greetings

Mario

Hallo Kristina,

vielen Dank für Deine bisherige Unterstützung.

Ich hoffe, ihr findet eine Lösung.

Liebe Grüße

Mario

Hello, Mario,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Wild Pharao Casino,

Could you please state the reason why the player's withdrawal has not been completely processed yet and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

Dear all,

Please find attached proof of payments

Best Regards,

WildPharao Support Team

I received the money on Friday. Thanks to all supporters.

I had my account deleted today.

Warm greetings

Mario

Das Geld ist Freitag bei mir eingegangen. Vielen Dank an alle Unterstützer.

Meinen Account habe ich heute löschen lassen.

Liebe Grüsse

Mario

Thank you, Mario, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds.

As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, Wild Pharao Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru