Woocasino - El jugador tiene dificultades para retirar sus ganancias.

Good day,

I have a problem withdrawing my cash. First, I chose the method of withdrawal using a payment card, they wanted to send me a lot of dokuknet for verification, such as an identity card, account statement, card photo, lease agreement. Then they wrote that the documents are fine, but this method for payment cannot be used for the Czech Republic and let me choose Scrill. I set up and verified everything, now I'm waiting for the payment of money the next day and they don't want to pay me the money, it's the amount of 100000 CZK

Please help me

Dobrý den,

Mám problém s výběrem své hotovosti. Nejprve jsem zvolil metodu výběr pomocí platební karty, chtěli po mě pro ověření poslat spoustu dokuknetu jako občanský průkaz, výpis z účtu, fotku karty, nájemní smlouvu. Poté napsali že dokumenty jsou v pořádku ale tuto metodu pro výplatu nelze použít pro Českou republiku a ať si zvolím Scrill. Založil jsem si a vše ověřili, nyní už druhý den čekám na výplatu peněz a nechtějí mi peníze vyplatit,jedná se o částku 100000kč

Prosim poraďte mi

Dear Axa1,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Knowing that you have completed KYC verification successfully and had your withdrawals approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

They wrote me off now ... Do they even have the right to see all my private transactions on my account?

To continue withdrawing, upload a bank statement from your online bank with all visible inbound and outbound transactions for the last 3 months to your profile.

Also, please upload to your profile a document confirming the source of income of the funds used to make deposits.

Regards,

Casino support team

Odepsali mi teď toto... Mají vůbec právo na to vidět mé všechny soukromé transakce na mém účtě?

Chcete-li pokračovat ve výběru, nahrajte na svůj profil bankovní výpis z vaší online banky se všemi viditelnými příchozími a odchozími transakcemi za poslední 3 měsíce.

 Také prosím nahrajte na svůj profil dokument potvrzující zdroj příjmů prostředků použitých k provádění vkladů.

 S pozdravem,

 Tým podpory kasina

Thank you very much, Axa1, for your reply. It is nothing unusual to request these kind of documents.

Dear Axa1,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.