20Bet Casino - El retiro del jugador ha sido cancelado.

I sent all the

my documents were validated, including the bank account.

I made a deposit 250 euros I sent proof . I made another 500 euros from my account, I lost it for payment services. I told my father that I had lost 750 euros and he asked me if I had MBway, I said yes so he charged my account with 500 euros. I won almost 3000 thousand spent 500 and left 2500 euros to withdraw. OK

They asked me for proof of the last payment. Ok I explained that it was my father who had loaded the account, I sent a selfie with him taking his citizen card, proof of payment, his statement in English saying that the account was his but that he gave me the money and nothing. Proof of address taken from the finance website as well, to prove that we live in the same house, and his citizen card on the front and back. Of course you can see that he is my Father by all elements.

already canceled the order a dozen times .

unfortunately I think this CASINO is fraud and does not pay.

what are you going to do to me, an internet crime complaint against the same because I took a print of everything and they always answer the same if I belong to the account I already said no and sent all the evidence like the money is legal.

never seen this in CASINO no ever the first time.

I attach the evidence here.

with a complaint to the police they take it for sure because it is still a robbery.

I can't attach files.

but I sent them all

enviei todos os

meus documentos foram válidados, inclusive a conta bancária .

fiz um depósito 250 euros enviei comprovativo . Fiz mais um de 500 euros da minha conta perdi isto por pagamento serviços . Disse ao meu pai que tinha perdido 750 euros e perguntou me se tinha MBway , eu disse que sim então ele carregou me a conta com 500 euros . Ganhei quase 3000 mil gastei 500 e deixei 2500 euros para levantar . Ok

pediram me o comprovativo do último pagamento . Ok expliquei que tinha sido meu pai que tinha carregado a conta , enviei selfie com ele a pegar o cartão cidadão dele , comprovativo de pagamento , declaração dele em inglês a dizer que a conta era dele mas que me deu o dinheiro e nada . Comprovativo morada tirado no site finanças também , para comprovar que vivemos na mesma casa , e cartão de cidadão dele frente e verso . Claro que da pra ver que é meu Pai por todos elementos .

já cancelaram o pedido uma dezena de vezes .

infelizmente penso que este CASINO será fraude e não paga .

o que me vai fazer, uma queixa crime de internet contra o mesmo pois tirei print de tudo e respondem sempre o mesmo se eu pertenço a conta já disse que não e enviei todas as provas como o dinheiro e lícito .

nunca vi isto em CASINO nenhum nunca a primeira vez .

anexo aqui as provas .

com uma queixa na polícia levam com certeza porque não deixa de ser um roubo .

nao consigo anexar ficheiros .

mas enviei tudo pra eles

Dear Ari_barreira,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

„DEPOSITS AND WITHDRAWALS:

...

8. 20Bet does not accept third-party payments. You must make deposits only from a bank account , bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name . If we determine during the security checks that you have violated this condition, then your winnings will be confiscated , also 20Bet is not responsible for the loss of funds deposited from third-party accounts."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Petronela 

As I explained, here is all the evidence that will be clarified at a police station if you don't pay, translated and sent to the regulator, yesterday after sending the evidence they never canceled the amount and I received a message from support saying what's there that will soon be processed so I hope

more evidence that this is difficult. Money is lawful and legal.

Como expliquei está aí todas as provas que serão , esclarecidas numa delegacia de polícia se não pagarem traduzido e enviado ao regulador , ontem após enviar as provas nunca mais me cancelaram o valor e recebi mensagem do support a dizer o que está aí que em breve será processado assim espero

mais provas que isso é difícil . O dinheiro é lícito e legal .

So after sending the supporting documents that are there, I received a message from the support saying that the withdrawal was going to be processed soon.

and in fact they no longer canceled the order,

in everything in the Law there are attitudes of good faith.

I think it's right that the CASINO is committed to knowing where the funds come from, but after being substantiated and proven in this way.

it was impossible for them to maintain the same position.

Yesterday I placed the order at 2.30 pm after being asked to make a new withdrawal. replied to me at 11.08 pm like this:

so I'm confident they understand and will pay. Which would change my position.

I will wait. Until the end of the day to see if it's processed as promised.

Portanto depois de enviar os documentos comprovativos que estão aí , recebi mensagem do support a dizer que a retirada ia ser processada em breve .

e de facto não cancelaram mais o pedido ,

em tudo na Lei há atitudes de boa fé .

acho correcto que o CASINO se empenhe em saber de onde vêm os fundos , mas depois de fundamentado e provado dessa forma .

era impossível manterem a mesma posição .

ontem fiz o pedido as 2.30 pm depois de me solicitarem que fizesse nova retirada . responderam me as 11.08 pm assim :

portanto estou confiante que entenderam e vão pagar . O que mudaria a minha posição .

vou aguardar . Até final do dia para ver se é processado como prometido .

I further inform you that all terms and conditions must have a legal framework, supported by law.

these terms may fall under protection from money laundering, theft of money from third parties, etc.

as long as it's justified and well-founded, it doesn't make any sense.

no terms and conditions can override the law. ( legislation ) .

as long as the player can prove the origin of the funds, these terms and conditions are null and void under the law.

clearer it cannot be. If you need to take the test in person at a police station and send it in, no problem, that's what would be done, because this situation becomes a crime for failure to pay from the moment the test was made.

Mais informo que todos os termos e condições têm que ter enquadramento legal , suportadas por lei .

esses termos poderão se encaixar na proteção de lavagem de dinheiro , roubo de dinheiro a terceiros etc .

desde o momento que é justificado e bem fundamentado não tem qualquer sentido .

não podendo nenhun termos e condições se sobrepor a lei . ( legislação ) .

desde de que o jogador consiga provar a origem dos fundos , estes termos e condições de nada valem perante a lei .

mais claro não pode ser . Se precisarem que se faça a prova presencial numa delegacia de polícia e enviar não há problema aliais era o que iria ser feito , porque esta situação passa a ser crime a falta de pagamento desde o momento que foi feita a prova .

Of all the deposits I made 1250

returned they say they haven't given anything yet. 500 euros. In other words, they have 750 deposit and 1250 profit.

I played exclusively at roulette, in addition to harming the game provider, they make a big internet fraud.

I will file a complaint. Tomorrow I will be with my father in the judicial police.

this is a crime.

the evidence was all presented and it is a sly way of taking people's money improperly. This is already done on purpose by clearly evading the law.

De todos os depósitos que fiz 1250

devolveram dizem eles que ainda não deram nada . 500 euros . Ou seja ficam com 750 de depósito e 1250 de lucro .

joguei excluvisamente na roleta além de prejudicarem o provedor do jogo , fazem uma grande fraude internet .

vou fazer queixa . Amanhã estarei com meu pai na polícia judiciária .

isso é um crime .

as provas foram todas apresentadas e e uma maneira ardilosa de ficar com o dinheiro das pessoas indevidamente . Isso já é feito de propósito fugindo claramente a lei .

What frightens me and the

Guru for whom I have enormous respect and consideration, to sympathize with these individuals and still give them reputable coverage. The proofs are not by word of mouth they are all there and it is only by bad faith that this is done. Whoever is in good faith does not take advantage of people in this way.

O que me espanta e o

Guru por quem tenho enorme respeito e consideração , compactuar com estes indivíduos e ainda lhe darem cobertura de boa reputação. As provas não são de boca estão aí todas e só por ma fé que se faz isso . Quem está de boa fé não se aproveita das pessoas dessa forma .

Now they deactivated the account, I asked for the amount of 500 euros for my Father's original account and they canceled and deactivated the account.

I'm already working I have prints of everything.

corrected the balance, which they said by email confiscated.

these gentlemen are fraudulent and just have to take it with a felony complaint.

Agora desativaram a conta pedi o valor de 500 euros para a conta de origem do meu Pai e cancelaram e desativaram a conta .

já estou a tratar tenho print de tudo .

corrigiram o saldo , que disseram por email confiscado .

estes Senhores são fraudulentos e só tem que levar com uma queixa crime .

As I promised , and tomorrow I also have an appointment with my father in the Coimbra office at the judicial police , fighting internet fraud .

but today I have already done it on the government website that is seen internationally by judicial bodies.

to investigate fraud.

Conforme prometi , e amanhã já tenho também marcado na polícia judiciária com meu pai no gabinete Coimbra , combate à fraude de internet .

mas hoje já fiz no site do governo que é visto a nível internacional por órgãos judicias .

para investigar fraudes .

As I mentioned earlier, Ari_barreira, if you can't prove that you are a legitimate owner of the payment method, we can't help you. Casino requested all the documents to check if you are in any way mentioned or listed on the contract of the payment method. Unfortunately, you are not and your father is the only owner, is that correct?

Please check our Fair Gambling Codex for Players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

My only recommendation would be for your father to request a refund. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Glad you admit that I sent all the documents proving the legality of the amount deposited, as I said earlier, it's not because it's in the terms and conditions that it's legal to do so.

now I have a company and I enter the term and condition that whoever enters it has to pay 1000 euros.

the person in good faith doesn't even read and that would be cool!?

Of course not , there are rules , as I have already said , for prevention there is money laundering where these rules apply from the moment the money is justified by the owner who sent a statement , selfie with a citizen card , proof of payment .

it has no justification.

the only one who has is wanting to keep the money out of bad faith and not wanting to pay.

this is the only truth.

My father's data has already been sent more than 24 hours ago, they don't even pay for it.

but that's not all they'll pay.

because a crime has already been filed because this for me and for people who study law is a fraud.

misappropriation of other people's values.

Ainda bem que admite que enviei todos os documentos a comprovar a licitude do valor depositado , como disse anteriormente não é por estar nos termos e condições que é legal fazer isso .

agora tenho uma empresa e meto o termo e condição que quem la entrar tem que pagar 1000 euros .

a pessoa por boa fé nem lê e isso seria legal !?

claro que não , há regras como já disse te de prevenção há lavagem de dinheiro onde essas regras se enquadram desde o momento que o dinheiro e justificado pelo proprietário que enviou declaração , selfie com cartão de cidadão , comprovativo de pagamento .

não tem justificação nenhuma .

a única que tem e querer ficar com o dinheiro por ma fé e não querer pagar .

essa é a única verdade .

mos dados do meu pai já foram enviados a mais de 24 horas nem isso pagam .

mas não é só isso que vão pagar .

porque já foi feita queixa crime porque isso para mim e para as pessoas que estudam direito e uma fraude .

apropriação indevida de valores alheios .

I also informed them authoritatively and they told me that if I am part of the account, no problem, I am also considered the account holder.

How can you say it's a third party account just because I'm not part of the account. in the payment receipt only the first holder appears but in the iban voucher the client is my father and I am the second holder.

how is it possible for you to tell me that the account is from a third party.

just because I didn't identify with this one, why does it go out with my father's name?

This account is associated with the My Dad number MBway.

But that doesn't mean anything. Today I went to the police with my father and they said that I was considered the holder.

but not

Iban voucher I leave as the second holder.

in the proof no

Também os informei com autoridade e eles me disseram que se eu fizer parte da conta, não há problema, também sou considerado o titular da conta.

Como é possível você dizer que é conta de terceiros só porque eu não faço parte da conta. no comprovante de pagamento sai apenas o primeiro titular mas no comprovante de iban o cliente é meu Pai e eu o segundo titular.

como é possível você me dizer que a conta é de terceiros.

só porque não me identifiquei com esse, por que sai com o nome do meu pai?

Essa conta está associada ao MBway do número do Meu pai .

mas isso não quer dizer nada hoje fui a policia com meu pai e eles disseram que eu era considerado titular também a conta não pode ser considerada de terceiro só porque o comprovante sai só com o nome do primeiro titular .

Mas no

comprovante de Iban saio como segundo titular .

no comprovativo não

This account is associated with the My Dad number MBway.

But that doesn't mean anything. Today I went to the police with my father and they said that I was considered the holder.

Essa conta está associada ao MBway do número do Meu pai .

mas isso não quer dizer nada hoje fui a policia com meu pai e eles disseram que eu era considerado titular também a conta não pode ser considerada de terceiro só porque o comprovante sai só com o nome do primeiro titular .

Dear. gentlemen

because they don't pay me the amount I'm entitled to.

do you think correct?

just because the account is linked to my father's cell phone number and he is the first holder and only his name appears on the receipt.

The bank has other holders but this only appears in the account data, the receipt always goes out to the first holder.

OK

Querido. cavalheiros

porque não me pagam o valor a que tenho direito.

você acha correto?

só porque a conta está vinculada ao número do celular do meu pai e ele é o primeiro titular e só aparece o nome dele no recibo.

O banco tem outros titulares mas isso só aparece nos dados da conta, o recibo sai sempre para o primeiro titular.

OK

I sent today to the CASINO proof of the account in pdf direct from the bank, where I appear as other holders

proof of payment is impossible to leave in my name even if I asked for it because it was through MBWay and my father's number and that is associated.

and he is the first holder.

I'll take a print and here.

Now tell me if you think this situation is fair.

they paid 500 euros, which came from 495 euros from an account that is also mine, even so, the other holder made a statement accepting and informing me that the bank informed me that it was not necessary that the rights are equal

I have this account with my father since I was 12 years old.

Enviei hoje para o CASINO comprovativo da conta em pdf directo do banco , onde surjo como outros titulares

o comprovante do pagamento e impossível sair em meu nome mesmo que tenha pedido porque foi através do MBWay e o número do meu pai e que está associado .

e é ele o primeiro titular .

vou tirar print e por aqui .

agora digam se acham justo está situação .

pagaram 500 euros que do chegou 495 euros de uma conta até também é minha , mesmo assim o outro titular fez declaração aceitar e a dar conhecimento que o banco me informou que não era preciso que os direitos são iguais

tenho essa conta com meu pai desde os meus 12 anos de idade .

now order a document of when the account was opened.

this document does not exist in the possibility of the bank.

I already said that I can send bank statement that contains the 2 holders up to 12 months back.

but you have to tell me which one you want. Because I send this one, they ask for something else.

agora ordem um documento de quando a conta foi aberta .

esse documento não existe na possibilidade do banco .

já disse que posso enviar extrato bancário que contém os 2 titulares até 12 meses para trás .

mas tem que me dizer qual quer . Porque mando esse pedem outra coisa qualquer .

CASINO asked me for a document when the account was opened, this document does not exist

at the bank I can prove that the account has existed since last year.

combined with proof of Iban with the 2 holders. I sent the 2 documents in PDF to the CASINO. Which the extract has the value in balance which I expect and that they respect the confidentiality of the document.

here you can delete it because it's a photo that I sent to CASINO, it's not possible because it's in original PDF.

CASINO pediu me um documento de quando a conta foi aberta , esse documento não existe

no banco posso provar que a conta já existe desde o ano passado .

aliado ao comprovativo de Iban com os 2 titulares . Enviei em PDF os 2 documentos para o CASINO . O qual o extrato tem o valor em saldo o que espero e que respeitem a confidencialidade do documento .

aqui da para apagar porque é foto o que enviei para CASINO não dá porque é em PDF original .

Thank you very much, Ari_barreira, for all your replies. Do I understand correctly that the account number ****6205 is a joint account where both of you, you and your father, are legitimate and equal owners?

yes correct,

exactly .

thanks for understanding this.

I await payment due.

I've already sent everything and anything else I can prove.

they just need to be fair and if they want to be able to open the account they unduly deactivated.

Sim correcto ,

exatamente isso .

obrigado por entender isso .

aguardo o pagamento devido .

Ja enviei tudo e mais alguma coisa que possa provar .

so falta que Sejam justos e que se quiserem poder abrir a conta que desativaram indevidamente .

Thank you very much, Ari_barreira, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks .

Leandro B*******

Obrigado .

Leandro B*******

I have already sent a statement to the CASINO that they asked for the date of opening the account and how I belonged to the account.

they reopened my account and said they were going to pay the funds, they continue to say that it is to third parties but they pay the funds.

ok i will wait if i receive i will come here to give the matter as resolved and i will play at CASINO again.

I think it's good that they have a tight policy on accounts.

should not and after proven persist in error.

Já enviei para o CASINO , declaração que pediram data da abertura da conta e como eu pertencia a conta .

reabriram minha conta e disseram que iam pagar os fundos , continuam a dizer que e a terceiros mas que pagam os fundos .

ok vou aguardar se receber virei aqui dar o assunto como resolvido e voltarei a jogar no CASINO .

acho bem que tenham uma política apertada sobre contas .

não devem e depois de provado persistir no erro .

Hello, Ari_barreira,

I am sorry to hear about your situation and thank you for the update. I will contact the casino and try my best to resolve the issue as soon as possible. If there is any progress, please, let me know about it. Now I would like to invite 20Bet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear 20Bet Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? If there is a chance it is still possible under specific circumstances - what steps should the player take in order to successfully verify his account and withdraw the disputed funds? Will all disputed funds be paid out?

Thank you in advance for providing the information.

Thanks ,

Mr. Branislav.

Ari_barreira

Obrigado ,

Sr. Branislav.

Ari_barreira

Good morning Branislav,

I didn't receive anything, I even tried to make a withdrawal and it gave an error signal that they also didn't return the account.

I contact Support, nobody knows anything.

yesterday I received an email assigning a VIP Manager

which also does not answer me.

I leave here the email I received from the CASINO after sending all the proofs they requested.

Bom dia Branislav,

não recebi nada , mesmo tentei fazer um levantamento e deu erro sinal que também não devolveram a conta .

entro em contacto com Support , ninguém sabe nada .

ontem recebi e-mail a atribuir um Gerente VIP

o qual também não me responde .

deixo aqui e-mail que recebi do CASINO após ter enviado todas as provas que solicitaram .

Hello, Ari_barreira,

Thank you for the update. But, it is not clear from the email if the casino will pay you the whole balance or just return you only the initial deposit. Also, it would be good to know an estimated time frame for processing the refund. Therefore, let's wait for the casino's response and details here.

Hello Branislav

I sent you an email to let you know what's going on.

they speak of the funds in the account, but that it will be paid to the account of others.

that's what i understand.

ok, it wouldn't even make sense to be any other way.

Hug

thanks

Olá , Branislav

enviei lhe e-mail para que saiba o que se está a passar .

eles falam dos fundos da conta , mas que será pago a conta de terceiros .

isso que entendo .

ok , nem faria sentido ser de outra maneira .

Abraco

obrigado

I inform you that the casino has not paid me anything yet, said that it would refund the amount to a third party account. But not even the money spent paid! Just paid 500

euros Already on the 27th of September.

Now they came to say they were going to pay but no

paid nothing.

of course this CASINO is NOT SERIOUS.

and doesn't deserve any positive points from me:

They made me go to the bank to prove ownership of the account I did and they continue to keep the funds.

in my land this has a name ''Theft''

ira To the regulator a complaint.

GCB .

it's already late.

informo que o casino ainda não me pagou nada , disse que ia reembolsar o valor para conta de terceiros . Mas nem o Dinheiro gasto pagou ! Apenas pagou 500

euros Ja no dia 27 Setembro .

Agora vieram dizer que iam pagar mas nao

pagaram nada .

como é evidente este CASINO não é Sério .

e não merece qualquer ponto positivo meu :

Fizeram me ir ao banco para fazer prova da titularidade da conta fiz e continuam a ficar com os fundos .

na minha terra isso tem um nome '' Roubo ''

ira Para o regulador uma reclamação .

GCB .

já está tarde .

Never can the CASINO come here to justify itself than there is no justification.

so I understand that waiting here for the CASINO is a waste of time.

I've been shown that they're not serious:

deserve the worst grade there is

TERRIBLE REPUTATION!

Nunca o CASINO pode vir aqui justificar se do que não há justificação .

por isso entendo que esperar aqui pelo CASINO e uma perda de tempo .

Ja me mostraram que não são sérios :

merecem a pior nota que existe

PÉSSIMA REPUTAÇÃO !

Update the CASINO that it would pay until Friday!

once again lied neither deposits nor funds nor paid anything!

it has no credibility , none .

I can prove as I have an email saying they would pay until Friday!

Actualização o CASINO disso que pagaria até sexta feira !

mais uma vez mentiu nem depositos nem fundos nem nada pagou !

não tem credibilidade , nenhuma .

posso provar como tenho e-mail a dizer que pagariam até sexta feira !

A robbery , I deposited 1250 euros .

the last 500 euros I deposited I won 2500 euros.

they asked for proof, ok:

proof comes out with the name of my father who is one of the account holders.

They confiscated the winnings saying that I had to prove that I was the account holder, ok.

That's what I did I went to the bank to get a signed statement stamped by the bank.

what they did they opened the account but did not pay they continue to say that the account belongs to third parties, as if swallowing a replay cassette.

Um roubo , depositei 1250 euros .

os últimos 500 euros que depositei ganhei 2500 euros . 

eles pediram comprovativo , ok :

comprovativo sai com nome do meu pai que é um dos titulares da conta .

confiscaram os ganhos dizendo que eu tinha que provar ser titular da conta , ok .

foi o que fiz fui ao banco buscar declaração assinada carimbada pelo banco . 

o que fizeram abriram a conta mas não pagam continuam a dizer que a conta e de terceiros , como se engolisse uma cassete de repetição .

is willed and definitive and irreversible,

I don't collude with crooks.

I don't get any poorer for stealing 750 euros from me, because at the very least they should pay the deposits.

I don't speak anymore.

whoever is stupid like me puts money into this CASINO.

my grade for him is

-10 .

está vontade e definitiva e irreversível ,

não compactuo com vigaristas .

não fico mais pobre por me roubarem 750 euros , porque no mínimo deveriam pagar os depósitos .

mais não falo .

quem for estupido como eu meta dinheiro nesse CASINO .

minha nota pra ele é

-10 .

Thank you CASINO Guru and your team.

greetings

Ari_Barreira

Obrigado CASINO Guru e sua equipa .

cumprimentos

Ari_Barreira

Thank you for closing this Complaint with the utmost urgency.

It doesn't matter anymore.

Agradeço o fecho desta Reclamacao com a maior urgência .

Ja não interessa .

Regarding this claim,

I already said that I don't want anything from these gentlemen.

I know of my honesty and that you have everything you need.

to make the payment.

the procedure below is simple and will be done. With the elements that I sent, it is extremely easy to see that the proof is from the same time of payment.

Nobody here is stupid.

in fact I sent via e-mail, extract with a lot of money paid to casinos.

many thousands of euros in September alone.

fortunately these casinos do not appear , which should not even exist .

The complaint will follow on the website

Gaming Control Board.

but here I ask once again that they close they already answered me clearly saying that they don't pay ok.

Em relação a esta reclamação ,

já disse que não quero nada desses senhores .

sei da minha honestidade e que tem tudo que precisam .

para fazer o pagamento .

o Procedimento a seguir e simples e será feito . Com os elementos que enviei e de extrema facilidade ver que o comprovativo e da mesma hora do pagamento .

Ninguem aqui e burro .

aliás mandei via e-mail , extrato com muito dinheiro pago a casinos .

muitos milhares de euros só em setembro .

felizmente não aparecem estes casinos , que não deveriam sequer existir .

A reclamação vai seguir no Site

Gaming Control Board .

mas aqui peço mais uma vez que encerrem eles já me responderam claramente a dizer que não pagam ok .

20Bet Scam !

whoever puts money here puts 10 euros to receive 10

if you deposit 1250 like me to win some !

as was the case , they keep the money they say confiscated , they tell third parties .

when I am the account holder.

and they know it well.

only they ask for documents that the bank does not support and says that the document proves that nothing else is needed.

20Bet Burla !

quem meter dinheiro aqui meta 10 euros pra receber 10

se depositar 1250 como eu pra poder ganhar algum !

como foi o caso , ficam com o dinheiro dizem confiscado , conta terceiros .

quando eu sou titular da conta .

e eles sabem bem que sim .

só que pedem documentos que o banco não tem support e diz que o documento prova não é preciso mais nada .

The CASINO in question received an email 3 days ago to exclude me from the CASINO.

the same request was not accepted having access to the account.

not respecting the elementary laws of the game.

committing Responsible Gaming crime, violating its terms and conditions.

but when it's up to them they can do everything, when it's to be with the

Players' money is argued everything and more.

O CASINO em causa recebeu e-mail a 3 dias para excluir me do CASINO .

o mesmo pedido não foi acatado tendo acesso a conta .

não respeitando as leis elementares do jogo .

cometendo crime de Jogo Responsável , ferindo os seus termos e condições . 

mas quando é com eles podem fazer tudo , quando é para ficar com o

dinheiro dos jogadores é argumentado tudo e mais alguma coisa .

To unmask these gentlemen 'cause they know the payment's been made

on account of which I sent proof of being a legitimate holder, I asked the payment provider

I pay you to send me proof because I sent a print from the 20Bet website, with deposit

and proof that I have the payment.

I wait

answer

Para desmascarar esses senhores porque eles sabem que o pagamento foi feito

por conta a qual enviei prova ser titular legítimo , pedi ao provedor de pagamentos

EuPago que me enviem comprovativo porque mandei print do site da 20Bet , com depósito

e comprovativo que tenho do pagamento .

aguardo

reposta

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi,

As said above, the player has deposited his account using a third party payment account.

Also, after we received his confirmation that it is made from the account, which is not a joint account, the security Deparmtenmade a decision to confiscate the winnings.

The deposit, which was made from a third party account was refunded to the initial account, and the player was permanently closed.

If you require any evidence, we are ready to provide it.

Thank you.

I was waiting for the answer to put here the answer from the company I pay to prove that the account that went to and the one that was proven to be shared with my

the date of operation of the voucher is

in small letters at the bottom.

that is, it was from this account that the payment came.

I invite CASINO to prove otherwise. Or should they go to the worst possible qualification.

because they know and want to keep the player's money.

Estava aguardar a resposta para meter aqui a resposta da empresa eu pago para provar que a conta que foi para e a que foi provada ser partilhada com meu

a data da operação do comprovativo está

em letras pequenas na parte de baixo .

ou seja foi dessa conta que saiu o pagamento .

Convido CASINO a provar o contrário . Ou deveram ir para a pior qualificação possível .

devido a saberem e querem ficar com dinheiro do jogador .

I sent proofs to CASINO yesterday of their payment provider's response,

They did not answer .

the problem is that they only cling to the fact that on their website there is payment by MBWAY, but it was not as proof above! this payment has been processed by their I-pay provider who confirmed it. They know this through the reference that is on the proof of payment, they also know that it was from the account that I made proof of ownership.

just for lack of seriousness they don't pay.

this CASINO for me, and one of the worst I've ever seen. It even lacks character.

Enviei as provas ao CASINO ontem da resposta do provedor de pagamentos deles ,

nao responderam .

o problema é que eles se agarram só ao facto de no site deles estar pagamento por MBWAY, mas não foi como prova aí em cima ! foi processado esse pagamento por o provedor deles eupago que confirmaram . Eles sabem disso através da referência que está no comprovativo de pagamento , sabem também que foi da conta que fiz prova da titularidade .

só por falta de seriedade que não pagam .

este CASINO para mim , e dos piores que já vi . Tem mesmo falta de carácter .

Dear Ari_barreira,

Could you please confirm the facts below?

• Total deposited amount (3 deposits) = €1250
• The first 2 deposits (lost and irrelevant) = €750
• The third deposit = €500 -> deposited by your father's MBWay wallet on 24th of September, 2022
• Winnings collected from the last deposit = €3000
• Funds lost by playing in the casino = €500
• Successful refund of the last deposit to your father's MBWay wallet = €500
• Confiscated winnings = €2000
• There is currently no pending withdrawal or any remaining balance on your casino account, and the account has been closed
• You requested a self-exclusion from the casino
• Documents provided to the casino -> confirmation that MBWay wallet belongs to your father; confirmation that some Millennium bank account is a joint account and you are one of the account holders; bad quality photos of your father and his ID; approval from your father printed on a printer (unverifiable document); confirmation of unrelated payment of €500 - a payment made by your father on 26th of September, 2022

If there is anything that I overlooked, please, let me know about it.

does not check,

The account that came out the value of said MBway was not by mb way, do you not understand? If it were MBway I would have access to the account data, MBway only does national services!

then launch the movement to the provider I pay , as I sent there proof after contacting the provider .

the MBWay authorization service is on my father's number, the payment is not on the 26th nor can it be if the earnings are on the 24th.

I asked for self-exclusion

CASINO but it does not give the CASINO the right to keep the winnings.

I will fetch a declaration to the millennium

as this move was made from the account he will share with my father, it's so ridiculous what the CASINO is doing it's a shame!

they know very well that the proof is this .

Não confere ,

A conta que saiu o valor do dito MBway não foi por mb way será que nao entende ? Se fosse MBway eu teria acesso aos dados da conta , o MBway só faz serviços nacionais !

então lança o movimento para o provedor eu pago , conforme enviei aí prova depois de contactar o provedor .

o serviço de autorização de MBWay está no número do meu pai , o pagamento não é de dia 26 nem poderá ser se o ganho e de de 24.

eu pedi auto exclusão do

CASINO mas o mesmo não confere o direito ao CASINO que fique com os ganhos .

eu vou buscar uma declaração ao millennium

como esse movimento foi feito da conta partilhará com meu pai , é tão ridículo o que o CASINO está a fazer que da pena !

eles sabem muito bem que o comprovativo e esse .

I seem to be speaking Chinese this time

all.

the proof is enough to leave my father's account because the account can only have an authorization number. OK

did you understand?

Parece que ando a falar chinês este tempo

todo .

o comprovativo so da pra sair da conta do meu pai porque a conta só pode ter um número de autorização . Ok

será que entendeu !

But the account is ours as the CASINO asked to get a statement with the opening date and account number.

but we are

kidding , now , what does self exclusion with payment have to do .

you owe me money i say no

I buy you nothing else and you don't

pay for it?

holy patience!

Mas a conta e nossa conforme o CASINO pediu para ir buscar declaração com data da abertura e número da conta .

mas estamos a

brincar , agora , o que tem a ver a auto exclusão com pagamento .

você deve me dinheiro eu digo que nao

lhe compro mais nada e você nao

paga por isso ?

santa paciência !

I am really sorry, but I am afraid that there is also a language barrier and discrepancies in translations.

My previous post was just a summary. Everything important has already been explained here or by email.

Although the Millennium account could be a joint account, there are likely your father's personal details shown in the casino's bank statements. And, as I mentioned in the email, most of the provided documents are of bad quality - unclear, unreadable, and blurred after zooming them in, some of them look edited/cropped, especially the photos of your father and his ID and unverifiable/unofficial approval on the paper. It is likely a reason why it is not possible to read the highlighted sentences (except for a date) at the bottom of the documents from Millennium. Casinos usually do not accept such documents for verification purposes at all.

While we will wait for the casino's response, please, provide me with documents of better quality via email.

Dear 20Bet Casino Team,

Could you please look at my last email and provide me with asked information?

Hello Branislav,

Your email was answered. Thank you.

Hi Branislav,

I already sent everything by email.

for casino too they just don't see it because they don't want to.

It's more than proven.

that the account is not just mine but it's not just my father's ok.

the receipt came out in your name because your number is associated with the account.

out of malice they don't want to pay.

because they know the account is the same.

Olá Branislav ,

já enviei tudo por e-mail .

para casino também eles só não veem porque não querem .

está mais que provado .

que a conta não é só minha mas não é só do meu pai ok .

o comprovativo saí em seu nome porque o seu número e que está associado a conta .

por maldade não querem pagar .

porque eles sabem que a conta e a mesma .

I honestly don't understand, any bona fide casino would have resolved the situation by now. Telling Leandro to avoid shared accounts, you made 2 payments just in his name, and that should be, after I go to the bank, after so much work, shouldn't this rule be for money laundering?

because i'm pretty sure this rule is used to clear player money its so ridiculous what's going on here they drive a person crazy seriously because this is nothing but theft they want to make money doing it honestly , if Casino Guru agrees to these procedures, it starts to lose value.

and with the indispensable value it provides to the security of those who play, it is good that these casinos are heavily penalized

Dear Ari_barreira,

After gathering all the necessary information we are closing this complaint as unjustified due to breaching the casino's Terms and Conditions - you used a payment method that does not belong to you. You are not entitled to the confiscated winnings obtained by playing in this way. The casino acted correctly and within its Terms and Conditions. Although it was clear from the beginning, I tried to contact the casino and ask them for an exception.

Unfortunately, the situation was already explained above and via email, several times. Each player is obliged to read the Terms and Conditions upon registration before accepting them. Casinos standardly do not allow 3rd party payments. Moreover, the provided documents do not meet the standard criteria for verification. It is probably possible to verify the Millennium bank account and your ownership, the MBWay method was used, and this belongs to your father. Therefore, it is not possible to verify the MBWay account or verify your claims based on the provided data.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that regulates the casino. In case of any questions, feel free to write to me at branislav.b@casino.guru.

Thank you very much, 20Bet Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.Guru