7BitCasino - La cuenta del jugador se cerró.

I have been playing at the casino for awhile now. I would say around 6 months. Never had an issue with them. Till I noticed I wasn’t getting my daily cashbacks like I should have been. I’m talking hundreds of dollars in cashbacks. They told me that they would issue me the day prior to me then and add up the rest later. I woke up the next day to my account closed. They said US players are not allowed at their casino and I have should have read the rules. I did read the rules and it said it is up to the player to make sure it is legal in their territory. The United States thing is down at the bottom. It’s only there because most US states it’s illegal to Gmable online. They excepted my money many times. They gave me money many times. So first they tell me they I have money on my account and they will send it to my bitcoin address. Then they tell me I have none. I know there was money on there. I deposited around 240 in bitcoin before they locked me out. Please help.

Hello jetoffme,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7BitCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When was the last time you withdraw from the casino? When did the casino realize that your are from the U.S.? Were you able to withdraw your remaining balance from your casino account?

Looking forward to your answer.

Regards,

Nick

Yes my account has been verified. I’m not gonna lie I have probably deposited 500 times. I have probably recieved 100 cashout(withdrawals). The funny thing is I remember talking to one of there customer support guys about being from the US. They said they just found out but I know that is not true. No I did not get the money off of my account. First I get this email

then a day later I get this.

I had around $240 in bitcoin on there. That’s not including all the daily cashbacks they owe me. I tried to tell them to just give me the $240 and call it even but they would rather have all these reviews I’m writing. Which is going to hurt them way more then 240. But if they are that ignorant then bring it on.

I wanted to thank you for helping. I really appreciate it. Oh yeah I talked to a lawyer friend of my parents about this. He said that if they excepted your deposit and as long I’m not in a state that online casinos are illegal to gamble at then they should be able to boot me like this. Not to mention keep my money.

Hello jetoffme,

We have been also reached out by the casino to clarify a few things. Based on their claim, your account was blocked as soon as they found out that you are from the U.S. - please note that it is not important which country as they restrict the whole U.S.

As they had no information regarding your country of residence, it was your responsibility to read the terms and conditions (before registering).

Regarding your remaining balance and bonuses - the balance you had was bonus money not real balance which is unfortunately not refundable as bonuses are a good-will of the casino.

I would really like to help you out but the casino did nothing wrong in this specific case so basically our hands are tied.

I can only recommend you to read carefully the terms next time before registering, specially in casinos where you do not require to input your country of residence right at the registration.

Is there anything else we could assist you with?

Dear jetoffme,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They are simply lying to you. Plain and simple. The money I had on my account was not bonus funds. How did they find out that I was from the US? Also why does it also state in their tab that it is your responsibility to make sure it is legal in your territory? As soon as they found out they owed me a bunch of bonus funds they booted me. I have other friends that still play on the site. I played for over 6 months on their site. Why do they except the money? If it goes against their license how is that legal? They told me that as long as I use bitcoin I don’t need to verify anything. You read the emails I sent you right? How did they explain away with that? This seems like a case where you just 100% believed them. But they are lying

I have now requested the casino for additional information through e-mail. Will post an update as soon as we receive a respond from them.

Dear Nick and Jetoffme,

We would like to apologize for any inconvenience caused and provide clarification regarding your recent issue. We want to assure you that we followed all the correct processes.

Please kindly note that: when using cryptocurrency as a payment method, the verification process is different from the regular process. Since cryptocurrency is anonymous, only confirmation of the wallet address is necessary.

Regarding the closure of the account, the player confirmed that he is a resident of a country restricted at our casino, and as a result, our team was required to close this account. The remaining balance was requested for a refund, but unfortunately, the funds left in the balance were part of a bonus, and therefore we had to cancel it.

We would like to invite Mr. Jetoffme to verify the accuracy of our statement by comparing the bonus history and bet history. If the player wishes to receive this information, he can contact us via email support@7bitcasino.com from the address used to register the account and provide the following details:

1. Full name.

2. Date of birth.

3. The payment method used for financial transactions in our casino.

4. Five games played at our casino.

5. The reason for the request.

6. The time frames for the requested information.

7. Thank you for your understanding, cooperation, and support.

We appreciate your assistance, understanding, and cooperation.

Sincerely,

The 7BitCasino Team

Thank you jetoffme and 7BitCasino for all the information provided. I will now forward your complaint to my colleague Peter (peter.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Best luck resolving it.

Regards,

Nick

Hi jetoffme,

I'm taking over your complaint.

Dear 7BitCasino team,

How much of the $240 is a bonus and what kind of bonus is it?

Dear jetoffme and Peter,

We have checked all the details of this case and have some facts to be provided.

Due to the information from our database, we would like to notify you that by the time your account was closed, the player's balance was entirely empty. The funds jetoffme indicate in the complaint were bonus funds received from the Winter Instant Race bonus and therefore were canceled after the closure.

To support the above-mentioned information, we have sent a letter to Peter containing all the necessary details.

Hope that these details will help you with the further investigation of this case.

Wishing you a wonderful day!

Kind Regards,

The 7BitCasino Team

Thank you 7BitCasino team for the information and evidence.

Dear jetoffme,

The evidence suggests that the funds in your account was indeed bonus money. If this is the case, I'm afraid there's nothing we can do to help you.

Dear jetoffme,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions and the evidence suggests that hat the funds in his account was indeed bonus money. Consequently, we have no other choice but to reject this complaint.