BC.Game Casino - El jugador no puede iniciar sesión en su cuenta de casino.

Hello,

This casino refuses to reset my Google Authenticator 2FA key that I requested more than 45 days ago, I have tried several times for the reset email to arrive via registered email but it does not arrive, I made a deposit in the amount of R$ 50 ,00 and unfortunately I had to reset my cell phone and since then I can't log in to my account anymore, because the site refuses to reset my F2A even sending all the security information requested by the site.

Olá,

Este cassino se nega a resetar minha chave 2FA do Google Autenticador que solicitei a mais de 45 dias, já tentei diversas vezes que o e-mail de reset chegasse via e-mail cadastrado porém não chega, efetuei um depósito no valor de R$ 50,00 e infelizmente tive que resetar meu celular e desde então não consigo mais fazer o login na minha conta, pois o site se nega a resetar minha F2A mesmo enviando todas as informações de segurança solicitadas pelo site.

Hello leonardocoutinhorita,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When was the last time you logged into the casino? Did you try to just request for the payout of the remaining balance on your account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

My account was created, I deposited it and then I had the problem with Google authentication, I couldn't even use the balance I put in my account.

I did all the procedures informed by support, but there was simply no resolution.

Olá Nick,

Minha conta foi criada, depositei e logo em seguida eu tive o problema com a autenticação do Google, não consegui nem ao menos utilizar o saldo que eu coloquei na minha conta.

Fiz todos os procedimento informados pelo suporte, mas simplesmente não houve resolução.

Hello leonardocoutinhorita,

Did you also try to contact google with this issue? Did the casino try to remove the 2FA key within your account?

Can you please also forward a few screenshots of the issue - what exactly is not working i.e.

Also what happen when you did download the authenticator to your phone again with the e-mail you used before - was the code not visible there?

Hello,

It's not a Google problem, I needed to format my cell phone, that is, I need a Google FA reset on the BC account to scan a new code.

This reset is normally requested by the BC website user at any time and an "e-mail" with a reset link arrives, however, this e-mail does not arrive.

Support indicates that in cases like this it is necessary to request a reset directly via email from support, this has been done for more than 30 days and they simply do not solve something SIMPLE.

I need a support.

Ol´á,

Não é um problema do Google, eu precisei formatar o meu celular, ou seja preciso de um reset na Google FA na conta da BC para scannear um novo código.

Esse reset é solicitado normalmente pelo usuário do site da BC a qualquer momento e chega um "e-mail" com link para reset, entretanto, esse e-mail não chega.

O suporte indica que em casos como esse é necessário solicitar o reset diretamente via e-mail do suporte, já foi feito isso a mais de 30 dias e simplesmente não resolvem algo SIMPLES.

Preciso de um apoio.

Hello leonardocoutinhorita,

Can you please double check if you did enter the correct e-mail address (the one you registered with) and if it did not lend in spam by any chance?

If the e-mail still won't be located, we will try to intervene.

Dear leonardocoutinhorita,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.