BetSofa Casino - El jugador exige un reembolso después de las restricciones del casino.

After I had lost 1400 Euros, the casino abruptly barred the website for German players, no longer accepting them due to internal reasons.

Consequently, I demand a refund of my betting stakes totaling 1400 Euros, as it seems the operator likely decided before my deposit to block access for German players and no longer allow them to engage in games.

Als ich die 1400 Euro verspielt habe, hat das Casino sehr kurz danach die Webseite für deutsche Spieler gesperrt und aus internen Gründen deutsche Spieler nicht mehr akzeptiert.

Deshalb fordere ich die Erstattung meiner Spieleinsätze von 1400 Euro, da den Betreiber schon vor meiner Einzahlungen dann wohl feststand, den Zugang zum Casino für deutsche Spieler zu sperren und nicht mehr deutsche Spieler zum Spielen zuzulassen

Dear hschlue88,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with BetSofa Casino.

I apologize, but unfortunately, you are not eligible for any refunds as you lost your balance while playing at the casino. If you had won something and the casino refused to pay you out due to adding Germany to its restricted jurisdiction, the situation would have been different. However, regardless of whether Germany was restricted or not, playing away your balance would still result in a zero balance.

Please let me know if there is anything else I can assist you with, otherwise, this complaint will be closed.

Thank you for your understanding.

Best regards

Veronika

No

Nein

Thank you for your response. This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.