Bettilt Casino - Las apuestas del jugador no se pagan.

I have a serious problem since Sunday (12/9/21). I place bets (all with odds above 1.8) and not all are credited to my bonus. Which makes my rollover unfeasible and consequently withdrawing the money. Can you help me?

Estou com um sério problema desde domingo (12/9/21). Faço apostas (todas com odds acima de 1,8) e nem todas são creditadas ao meu bonus. O que inviabiliza o meu rollover e consequentemente retirada do dinheiro. Pode me ajudar?

Hello Jose,

Thank you for submitting your complaint and I'm really sorry to hear about your issue with Bettilt Casino.

Unfortunately, we can't help you with betting related issues as we are specialized on casinos, therefore our knowledge of the betting isn't enough to offer assistance in.

All I can recommend in this case is to try to read the terms and conditions or the bonus terms and you might find an explanation on your issue. If not, you can still contact the casino's support or in some cases the casino's licencing regulator as well. If there isn't anything casino related issue, we will be forced to reject the complaint.

Regards,

Nick

Casino.guru

Hi, thanks so much for the reply.

I've already contacted the home support and their response was unsatisfactory. I asked to speak to someone over the phone and was denied. They are being very intransparent. How do I speak to the home licensing regulator?

Thanks

Ola, muito obrigado pela resposta.

Ja entrei em contato com o suporte da casa e a resposta deles foi insatisfatória. Pedi pra falar com alguém por telefone e me foi negado. Estão sendo muito pouco transparentes. Como faço para falar com o regulador de licenciamento da casa?

Obrigado

Based on the casino's licence - you can submit your complaint on complaints@gaminglicences.com

Is there anything else we can help you with? If not, we will be forced to close the complaint.

Regards,

Nick

The complaint will be now closed as rejected.