BillionVegas Casino - La cuenta del jugador ha sido bloqueada.

April 28, 2023

Deposit € 300

I win € 930

I ask for a withdrawal of 500 € (max allowed).

In response to my request, they close my account, and when I ask for an explanation on "support@billionvegas.com" they just say that the company has decided so.

And when I ask for the money won at French Roulette, I am told that the Company has arranged for the € 300 deposit (which I have not yet received) to be returned to me.

I hope this problem can be concluded positively, thank you for the support you can give me, best regards.

James G *******

28 Aprile 2023

Depositato 300€

Vinco 930€

Chiedo prelievo di 500€(max consentito).

In risposta alla mia richiesta mi chiudono l’account, e quando chiedo spiegazione su "support@billionvegas.com" si limitano a dire che l’Azienda ha deciso così.

E quando chiedo dei soldi vinti alla roulette francese, mi viene risposto che l’Azienda ha predisposto che mi venga restituito i 300€ del deposito(che ancora non ho ricevuto).

Spero che questo problema possa concludersi positivamente, Vi ringrazio del supporto che potrete darmi, distinti saluti.

Giacomo G*******

Dear Giacomo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"Hello Mr. Petronela, thank you for your interest in this unfortunate situation.

In answering your questions, I specify that:

I DON'T REMEMBER THE DATE I REGISTERED ON BILLIONVEGAS CASINO;

MY USERNAME IS "R ****** E";

THE VERIFICATION HAS BEEN COMPLETED (CONFIRMED BY THE BILLIONVEGAS OPERATORS IN THE SITE CHAT);

I PLAYED THE FRENCH ROULETTE EXCLUSIVELY;

I HAVE CHATCHED MULTIPLE TIMES WITH CASINO OPERATORS AND ONE OF THEM WAS MICHAEL.

I hope I have helped you.

Best regards,

Giacomo G ******* "

Additional comments from the player:

"Buongiorno Signor Petronela, grazie per il Vs interessamento in questa incresciosa situazione.

Nel rispondere alle Sue domande preciso che:

NON RICORDO LA DATA IN CUI MI SONO REGISTRATO SU BILLIONVEGAS CASINO;

IL MIO NOME UTENTE È "R******E";

LA VERIFICA È STATA COMPLETATA(CONFERMATA DAGLI OPERATORI DI BILLIONVEGAS IN CHAT DEL SITO);

HO GIOCATO ESCLUSIVAMENTE ALLA ROULETTE FRANCESE;

HO CHATTATO PIÙ VOLTE CON OPERATORI DEL CASINÒ ED UNO DI QUESTI SI CHIAMAVA MICHAEL.

Spero di averLa aiutata.

Distinti saluti,

             Giacomo G*******"

Thank you very much, Giacomo, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

I await your reply.

Thanks best regards

Giacomo

Aspetto Vostra risposta.

Grazie, distinti saluti

Giacomo

The promised € 300 has not yet been credited to my bank.

Ancora non sono stati accreditata sulla mia Banca i 300€ promessi.

Hello Giacomo,

I looked at your complaint and will do my best to help you. I would like to invite BillionVegas Casino into this conversation. Casino, can you please specify why did you block the player’s account?

Hello Viliam, thank you for your interest, I have read other experiences of people who must have thousands of Euros from BILLIONVEGAS.

If half of the people have played and won the CASINO they should be forced to pay by the Authority.

They promised to give me € 300 but I haven't seen anything yet.

The total of what BILLIONVEGAS owes me is € 930.

Thanks and have a nice day and good work.

Giacomo

Buongiorno Viliam, grazie del Tuo interessamento, ho letto altre esperienze di persone che devono avere da BILLIONVEGAS migliaia di Euro.

Se la metà delle persone hanno giocato e vinto il CASINÒ dovrebbe essere costretto a pagare dall’Autorita’.

Mi hanno promesso di darmi 300€ ma ancora non ho visto niente.

Il totale di quanto BILLIONVEGAS mi deve è di 930€.

Grazie e buona giornata e buon lavoro.

Giacomo

Billionvegas hasn't responded yet and sent nothing. And they never replied to my emails. They are to fail and not to work online. They are scammers.

Thanks for your interest, good work and happy Sunday.

Giacomo

Billionvegas non ha ancora risposto e non ha inviato niente. E non hanno mai risposto alle mie email. Sono da bocciare e da non fare lavorare online. Sono truffatori.

Grazie del Vs interessamento, buon lavoro e buona domenica.

Giacomo

We would like to ask the BillionVegas Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

THANKS VILIAM BUT I WOULD (AND ALSO THE OTHERS WHO HAVE BEEN SCAMMED BY THIS DISHONEST SITE) RECOVER AT LEAST THE MONEY DEPOSITED.

HOW CAN I REPORT THEM? WHO SHOULD I CONTACT?

THANKS FOR YOUR SUGGESTIONS.

GRAZIE VILIAM MA IO VORREI (ED ANCHE GLI ALTRI CHE SONO STATI TRUFFATI DA QUESTO SITO DI DISONESTI) RECUPERARE ALMENO I SOLDI DEPOSITATI.

COME POSSO DENUNCIARLI? A CHI DEVO RIVOLGERMI?

GRAZIE PER I TUOI SUGGERIMENTI.

Dear Giacomo,

unfortunately, this Casino is not licensed so there is no legal authority that can officially help you. I can only recommend always checking our reviews before playing in any online casino.

THANK YOU.

IT'S TRUE THAT YOU MUST SEE THE REVIEWS BEFORE YOU START PLAYING, AND I DID IT.

BUT I WATCHED REVIEWS THAT THE MAJORITY GOT A POSITIVE VOTE, AND HERE WAS MY MISTAKE.

THANK YOU AND WISH YOU GOOD WORK AND A GOOD DAY.

GRAZIE.

E’ VERO CHE PRIMA DI INIZIATE A GIOCATE BISOGNA VEDERE LE RECENSIONI, ED IO L’HO FATTO.

MA HO GUARDATO RECENSIONI CHE NELLA MAGGIORANZA DAVANO UN VOTO POSITIVO, E QUI È STATO IL MIO ERRORE.

TI RINGRAZIO E TI AUGURO BUON LAVORO E BUONA GIORNATA.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.