Black Magic Casino - El retiro del jugador fue cancelado.

A few weeks ago I registered at this casino, I invested 500 euros in deposits of €25, plus interest on each deposit... With the last deposit, I won money at stake, and I decided to have a balance of €1000 to be able to withdraw the money to my bank account. The next day I proceeded to send the required documents to verify my account and thus be able to withdraw the money. What I find is that by sending about 20 different documents, they are never valid, I contact support about 60 times by email, and their response, apart from being slow and not very explicit, always tells me that I have to send more documents. ... In the end it takes me a week and a half but I manage to send the required documents and they verify my account..... Finally!!! I can withdraw my money I thought..... The maximum withdrawals are €500, so first I have to make one, and then another of €500 to complete the €1000..... I make the first withdrawal of €500, and After a few days nothing happens, they don't accept it... I try to contact support again and there is no answer, I send up to 50 messages and they finally tell me "that they are aware of my withdrawal and that I will receive the as soon as possible", I feel calmer... But the next day... I log into my Black magic casino account... And my withdrawal of €500 has been cancelled, so I have to go back to request it... Without any kind of explanation... Now, not even sending 50 messages they answer me, I have requested the withdrawal again and let's see what happens... I will report this scam to all legal offices that can access anyone from home .... I have been robbed! This is how i feel!!! And from what I see in many people's comments, they have also been robbed... The positive reviews are TOTALLY FALSE, THEY DON'T HAVE A CHAT, NOR A PHONE NUMBER OR ANYTHING, they only have an email that takes two days in answering and they do not solve anything at all ..... It is a full-fledged scam!

Hace una semanas me registrada en este casino, invertía 500 euros en depósitos de 25€, más los intereses por cada depósito..... Con el último depósito, en juego gané dinero, y decidí quedar en un saldo de 1000€ para poder retirar el dinero a mi cuenta bancaria. Al día siguiente procedí a enviar los documentos requeridos para verificar mi cuenta y así poder retirar el dinero. Lo que me encuentro es que enviando cerca de 20 documentos distintos, nunca son válidos, contacto con soporte cerca de 60 veces por correo electrónico, y su respuesta a parte de ser lenta y poco explícita, siempre me dicen que tengo que enviar más documentos.... Al final me cuesta semana y media pero consigo enviar los documentos requeridos y me verifican la cuenta..... Por fin!!! Puedo retirar mi dinero pensé..... Las retiradas máximas son de 500€, entonces primero he de hacer una, y después otra de 500€ para completar los 1000€..... Hago la primera retirada de 500€, y al cabo de unos días no pasa nada, no me la aceptan.... Intento contactar nuevamente con soporte y lo hay respuesta, envío hasta 50 mensajes y me por fin me dicen "que están al corriente de mi retirada y que me llegará lo antes posible", me quedo más tranquilo.... Pero al día siguiente.... Me meto en mi cuenta de Black magic casino.... Y se me ha cancelado la retirada de 500€, por lo cual me toca volver a solicitarla... Sin ningún tipo de explicación..... Ahora ya ni si quiera mandando 50 mensajes me contestan, he solicitado nuevamente la retirada y a ver que pasa..... Denunciare en todas las oficinas legales esta estafa que puede acceder cualquiera desde su casa.... Me han robado! Así me siento!!! Y por lo que veo en los comentarios de mucha gente, también les han robado a ellos.... Las reseñas positivas son TOTALMENTE FALSAS, NI TIENEN CHAT, NI TIENEN NÚMERO DE TELÉFONO NI NADA, solo tienen un correo electrónico que tardan dos días en contestar y no te solucionan nada de nada de nada..... Es una estafa en toda regla!

Dear josema980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Black Magic Casino.

Allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process? Did the casino ever informed you that it is finished? After how long did the withdrawal got canceled? When did you request for the last withdrawal?

Looking forward to hearing from you.

Best regards,

Nick

Dear josema980,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.