Cazimbo Casino - Cuenta del jugador bloqueada después de una disputa sobre el bono de registro.

I signed up at cazimbo and they didn't apply my registration bonus. I spoke with customer service requesting my bonus to be credited and there was significant delay. I told them if they don't credit the money I'm entitled to, I will leave a negative rating and suddenly I was disconnected. I tried to log back in and found my account is blocked with my money in it. I asked them why this happened and they told me it's a management decision. Outrageous.

Έκανα εγγραφή στο cazimbo και δεν μου έβαλαν το bonus εγγραφής. Μίλησα με την εξυπηρέτηση πελατών ζητώντας το bonus μου να μπει και υπήρχε τεράστια καθυστέρηση. Τους είπα αν δε βάλουν τα χρήματα που δικαιουμαι θα βάλω αρνητική βαθμολογία και ξαφνικά με έβγαλαν εκτός σύνδεσης. Προσπάθησα να ξαναμπώ και ο λογαριασμός μου είναι μπλοκαρισμενος με τα χρήματα μέσα. Τους ζήτησα τον λόγο που έγινε αυτό και μου είπαν ότι είναι απόφαση της διοίκησης. Απαράδεκτο.

Dear Fotispap,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you been asked to provide any documents to verify your identity before a refund can be processed?
• Could you please advise how many days ago was your account blocked?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Fotispap,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.