CBet Casino - La cuenta del jugador ha sido bloqueada.

There are good betting houses, there are serious betting houses, there are half-assed betting houses, there are bad betting houses, there are very bad betting houses and there is this CBET... I've seen bad betting houses, but this one is the worst of all I didn't have a day of peace from the first penny I put in until they blocked my account. two certainties in life..one is death..the other is that you will be bothered by it..either with abusive turnover, or with withdrawals that they cancel and need 72 hours to withdraw, or with account blocking.. There is no possibility of making a profit and not being bothered by this house, I publicly challenge the manager to prove to me the facts alleged to close the account...if what they claimed is in fact proven, I will apologize and advertise the house for free. .what a bad house..RUN, DON’T PUT MONEY IN THIS HOUSE

Dear mateusmartins95,

Thank you very much for submitting this complaint. I am sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm that you passed the full KYC verification?

Have you made any successful withdrawals before?

Have you received any explanation from the casino regarding the blockage of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear mateusmartins95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello ,

My account had full verification;

on my first withdrawal attempt they blocked the withdrawal

After 72 hours they informed me that there was an anomaly in my account.

I have prints and proof of everything and all the winnings/

Olá ,

Minha conta tinha verificação completa;

na minha primeira tentativa de saque bloqueram o saque

depois de 72 horas me informaram que tinha uma anomalia na minha conta.

tenho prints e provas de tudo e todos os ganhos/

Dear mateusmartins95,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CBet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.