Club Player Casino - El jugador no puede retirar su saldo.

I came to demonstrate my total indignation with this "casino" that is called a casino, right, because I registered in this casino as a country in Brazil and they agreed to create an account and claim a bonus of 77 without deposit. well manage to have a balance of 100 usd, I talked to chat they said I needed to send my documents, I sent my documents from Brazil and they approved my account there showing perfectly that I was in Brazil in the proof of residence it shows there and I went approved by them, how does it say it doesn't accept it? that's wrong and why when I made the account as in Brazil the casinos that don't accept it already Barra soon as the brother casino of this Dreems casino does not allow it when you are going to make the account and this one does not This was the case with Club Player Casino. And more importantly, I sent the documents in the chat. They asked me for everything and I said it was a free chip. everything ... so what do you mean I can't wait more than 8 days for this?? seriously I'm very indignant the casino makes you joke all the time influencing me to deposit, you can deposit, right? in this and it does not deserve this classification because they are misleading! And my account is still open for me to deposit and as it is restricted I do not understand and I do not accept this is not fair

The document below where I sent it is they approved it showing that I am from Brazil

Vim demonstrar minha total indignação com esse "casino" que se diz casino né,pois bem eu me cadastrei nesse casino como pais brasil e eles aceitaram fazer a conta e reivindicar um bônus de 77 sem depósito eles tbm aceitaram um rollover altíssimo achou que não conseguiria pois bem conseguir ficar com saldo de 100 usd,conversei com chat eles disseram que eu precisava enviar meus documentos,mandei meu documentos do brasil e eles aprovaram minha conta lá mostrando perfeitamente que eu era no pra Brasil no comprovante de residência mostra lá e eu fui aprovada por eles,como diz que não aceita ?isso tá errado e por que quando eu fiz a conta como do brasil os casinos que não aceita já Barra logo como o irmão casino desse o Dreems casino não permite quando vai fazer a conta e esse não foi o caso do Club Player Casino.E mais importante o fui mandar no chat os documentos me pediram tudo e eu falei que era um chip gratis me pediram o detalhes da conta e eu falaei meu endereço completo Brasil,Bahia tudo ...então como assim não posso a mais de 8 dias esperando pra isso??sério estou muito indignação o casino faz vocês de palhaçada toda hora me influenciando depositar,depositar pode né?já sacar que é bom nada,eles estão muito erros nisso e não merece essa classificação por que são enganadores!E minha conta continua lá aberta pra mim depositar e tal como é restrito ??não entendo e não aceito isso não é justo

O documento abaixo onde mandei é eles aprovaram mostrando que sou do Brasil

Hello polianasouuza08,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Club Player Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? How much did you deposit there? Do I understand it correctly that you can't withdraw as the casino is restricted in Brazil? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Since the 6th of January, then I complained a lot with them and they said that Brazil is allowed to play which wasn't allowed coupon that I redeemed, how not? it says like this "sorry the coupon cannot be redeemed by country", and that was not my case from the moment I they let me redeem the coupon it was because I was valid yes, they certainly thought that I would not be able to rollover , I hope you help me the casino is lying they usually do this, help me to withdraw please

Desde do dia 6 de janeiro, então depois eu reclamei bastante com eles e eles disseram que o Brasil é permitido jogar o que não era permitido cupom que eu resgatei,como nao ?se eu resgatei,mas é mentira deles por que quando não é valido diz assim "desculpe o cupom não pode ser resgatado pelo país",e esse não foi meu caso a partir do momento que eu eles deixam eu regatar o cupom é por que eu era válida sim,com certeza pensaram que eu não conseguiria fazer o rollover,espero que vocês me ajudem o casino esta mentindo eles costumam fazer isso,me ajudem a sacar por favor

They're lying so much that first it was because Brazil couldn't play at the casino, I asked them why they are I sent my documents and they were approved, they didn't know how to answer then they said that the coupon couldn't be redeemed but their system is a lie when a person or country is not valid, they do not allow claiming the free coupon, the system automatically does not allow it, and if it did, I have the right to receive my money after an auto rollover

Eles tão mentindo tanto que primeiro era por que o Brasil não podia jogar no casino,eu questionei a eles por que estão eu mandei meu documentos e foram aprovados,não souberam responder depois disseram que o cupom não podia ser resgatado mais é mentira o sistema deles quando uma pessoa ou país não é valido eles não deixam reivindicar o cupom gratis,o sistema automaticamente não permite,e se deixou eu tenho o direito de receber meu dinheiro depois de um rollover auto

Hello polianasouuza08,

We believe that once the casino allows you to take the bonus, they should also pay out the winnings from it. It is up to them to restrict players from specific countries from taking bonuses. I will now forward your complaint to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello polianasouuza08,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Club Player Casino to join the conversation and participate in the resolution of this complaint.

Dear Club Player Casino,

Can you please provide further information regarding the player's use of the bonus and eligibility to make a withdrawal?

Kind regards,

Adam

Dear polianasouuza08,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Adam