Energy Casino - El jugador no puede retirar su saldo.

At the time of withdrawal, I presented a copy of the transaction statement, but when I was asked to send a copy in pdf format, they said that the ATM statement was not acceptable and would not let me withdraw. I'm really pissed off.

出金時、取引した明細書の写メを提示したのに、pdf形式の写メを送れと言われて送ったらATMの明細書じゃだめだと言い出してなかなか出金させようとしません。ほんとに腹立つ。

Hello crtm5yr4n2 ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Energy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Did they specify why was the document not accepted?

Looking forward to your answer.

Regards,

Nick

Speaking to those close to me, I was rejected today as well. I mentioned that I had online banking statements before, so I went to the bank and registered for online banking, and when I sent the statements from online banking, I said that the statements had to be shown along with my name. In the first place, no online banking has a name and a statement at the same time. So, I sent a photo of my passbook that shows my name separately, but it was also rejected. I asked him why, and he said it was because he knew that this account was mine. ? This site is a mess. Please really help me.

側近で言えば今日も拒否されました。以前にオンラインバンキングの明細書がいるとか言い出してわざわざ銀行に行ってオンラインバンキング登録して、オンラインバンキングから明細書を送ったら名前と一緒に明細が写ってないといけないと言い出しました。そもそもどこのオンラインバンキングも名前と明細が同時に載ってることなんかありません。だから、別途で名前がわかる通帳の写真などを送りましたが、それも拒否されました。理由を聞きましたが、この口座が僕のものだとわかるためだと言いますが、ATMから銀行からオンラインバンキングの明細全て送ってるのに、僕のだとわからないわけないですよね？？このサイトめちゃくちゃです。ほんと助けてください。

I made some progress and managed to pass the document review for withdrawal, but this time they said that they could not withdraw due to technical problems. Isn't this really illegal?

進展があり、なんとか出金の書類審査はスルーしましたが、今度は技術的問題により銀行出金ができないと言ってきました。これさすがに違法じゃありませんか

Dear crtm5yr4n2,

As long as you got verified only a while ago, the withdrawal may still take up to 14 days to receive your money. Please let us know until the end of this week if there's been any update.

Dear crtm5yr4n2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.