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Veronika Fritz

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Respuestas a quejas de Veronika Fritz

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We’ve reopened this complaint due to the email received from the player. TheS... hace 1 año
Dear mothiram,I'm glad to hear that your issue has been resolved successfully... hace 1 año
Unfortunately, we do not have the authority to cancel your self-exclusion. Yo... hace 1 año
Dear Barbarao3,I'm glad to hear that your issue has been resolved successfull... hace 1 año
Dear don4yk,I'm glad to hear that your issue has been resolved successfully. ... hace 1 año
Dear mprovod,I'm glad to hear that your issue has been resolved successfully.... hace 1 año
Dear LUCSCOTT,I'm glad to hear that your issue has been resolved successfully... hace 1 año
Dear Tadejusee,I'm glad to hear that your issue has been resolved successfull... hace 1 año
If you gambled away all the money in your account, I am afraid there is nothi... hace 1 año
Thank you very much, carolsanchez2013, for your cooperation. I will now trans... hace 1 año
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