GGBet Casino - El jugador tiene problemas para completar la verificación de la cuenta.

The problem I have with GG.BET is that having sent on several occasions the photos of: identity document on both sides, debit card on both sides, photo of my face with the DNI and the plastic from the bank and they also asked me later a bank statement and I also sent it, I have sent the photos so many times and they are not satisfied at all, and without giving you an explanation they really keep asking with amazing folly to send the photos again, this is frustrating, and it seems more like an excuse to get bored and do not collect my winnings. And I am seeing that this problem is having many more people with GG.BET

I have passed security systems like cryptocurrency wallets more sophisticated than GG.BET with success and GG.BET doesn't seem to have a competent system or staff for verification plus terrible customer service as they just use a bot that sends you the same email over and over again.

El problema que tengo con GG.BET es que habiendo enviado en varias ocasiones las fotos de: documento de identidad por ambos lados, tarjeta de debito por ambos lados, foto de mi rostro con el DNI y el plástico del banco y además me pidieron luego un extracto bancario y también lo envié, he enviando tantas veces las fotos y no les satisface nada, y sin darte explicaciones realmente siguen pidiendo con una necedad asombrosa que envíe otra vez las fotos, esto es frustrante, y parece más un pretexto para aburrirme y no cobre mis ganancias. Y estoy viendo que este problema lo tienen muchas más personas con GG.BET

He pasado sistemas de seguridad como billeteras de criptomonedas más sofisticados que GG.BET con éxito y GG.BET no parece tener un sistema o personal competente para la verificación además de un terrible servicio al cliente ya que solo usan un robot que te envía el mismo email una y otra vez.

Dear edusillopic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela, thank you very much for dedicating this time and helping me, I have already been informed by GG.BET about what I should submit and how I should submit it, I sent the first photos on 08/06 and to date I have made several submissions because in the On the way they asked for a bank statement that they didn't ask for at first, so I sent it to them, then a GG.BET employee in the app's chat told me to also send the back of my ID and I did so, the photos are legible, their position of, "it is not clear or it is not legible" is a lie, it is absurd, what they are doing is very farfetched, and as you have seen here at Casino Gurú I am not the only one who complains about this, and Let's also consider that GG.BET's score is 6 out of 10. If I were the owner of the casino I would be worried, but they don't seem to care about their prestige... In the name of security they are hindering customers, I have sent them all the photos and several times. They say that it only takes 3 days and yet the first time I sent the requested photos they took 6 days to respond and they did so at my insistence, then the automatic replies from their same email have come, asking me to send everything again. I insist it is absurd. I use an iPhone for the photos and I have taken them during the day, I have taken the time to see them before sending them and I have set them to the maximum resolution and I send them, saying that they are not clear or that the information cannot be read is ridiculous , it's false... A pretext that they may use to bore customers who earn some money and who knows what they do with the money we earn... I think they should have asked for verification before accepting deposits of the clients... because that's where I put my money, in any case they should give me my money back, because if not this is a trap and so how many people are they doing it to... Thank you for your attention!

Hola Petronela, muchas gracias por dedicarme este tiempo y ayudarme, yo ya he sido informado por GG.BET sobre lo que debo presentar y como debo presentarlo, envié las primeras fotos el 6/08 y hasta la fecha he hecho varios envíos porque en el camino pidieron un extracto bancario que no pidieron al principio, así que se los envié, luego un empleado de GG.BET en el chat de la app me dijo que envíe también en reverso de mi DNI y así lo hice, las fotos son legibles, su posición de, "no es nítido o no es legible" es mentira, es absurdo, es muy tirado de los pelos lo que están haciendo, y como Usted ha visto aquí en Casino Gurú yo no soy el único que reclama por esto, y consideremos además que la puntuación de GG.BET es 6 de 10. Si yo fuera el dueño del casino estaría preocupado, pero a ellos no parece importarles su prestigio... En nombre de la seguridad están obstaculizando a los clientes, yo les he enviado todas las fotos y varias veces. Ellos dicen que solo les toma 3 días y sin embargo la primera vez que envié las fotos solicitadas tardaron 6 días en responderme y lo hicieron por mi insistencia, luego han venido las respuestas automáticas de su mismo correo, pidiéndome que envíe todo otra vez. Insisto es absurdo. yo uso un iphone para las fotos y las he hecho de día, me he tomado el tiempo de verlas antes de enviarlas y le he puesto la máxima resolución y las envío, decir que no son nítidas o que no se puede leer la información es ridículo, es falso... Un pretexto que quizá usan para aburrir a los clientes que ganamos algo de dinero y quien sabe que hagan con el dinero de los que ganamos... Pienso que ellos deberían de haber pedido la verificación antes de aceptar los depósitos de los clientes... porque ahí puse mi dinero, en todo caso que me devuelvan mi dinero, porque si no esto es una trampa y así a cuanta gente se lo están haciendo... Gracias por su atención !

Hello all

Basically there are only two documents remaining to be checked and requested from the player accordingly, please find the request from support:

"you need to provide a photo of a statement issued by the bank regarding the card 455788****9178 containing the following information: a mask of the card number (the first six digits and the last four), the name of the cardholder, the seal and the requirements of the bank (for example: contact, address, registration codes, etc.); a photo of you holding close to your face your document (it must be unfolded) and the bank card 455788****9178. The photo must be of high quality and all the information must be legible"

Thank you in advance for cooperation!

Kind regards

Thank you very much, GGBet Casino team, for your assistance.

Dear edusillopic,

Please follow the casino's instructions and keep me updated about any further developments. Looking forward to hearing from you.

I have already sent all the information you request... you have asked me several times and I have sent it to you several times... this is a scam GG.BET IS A SCAM... I am not going to send you anything again, no I'm going to allow them to continue playing with me... This is over... !!!!!! If you want to steal my money, go ahead... everything in life is circular...! It will be your turn to receive what they do to people..!!

Yo ya envíe toda la información que solicita... me la habéis pedido varias veces y os la he enviado varias veces.... esto es un timo GG.BET ES UN TIMO... no voy a enviarles otra vez nada, no voy a permitir que sigan jugando conmigo... Esto se terminó... !!!!!! Si quieren robarme el dinero adelante... en la vida todo es circular....! ya les tocará a Ustedes recibir lo que le hacen a la gente.. !!

You could forward the requested document to petronela.k@casino.guru and I can send it to casino directly, if you wish. Please let me know if that works for you.

Dear edusillopic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.