Jackbit Casino - Jugador enfrentado a una denegación de retirada.

Hello, can't withdraw money, access to withdrawal is denied. Verification passed, video request passed too. Messages are not answered.

Dear kristas441,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear kristas441,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Player's additional comments:

Hello. I registered, I don't remember when. It was in the summer. Played only bets, mostly live. I didn't use any bonuses. There is a correspondence but very strange, when I asked how to withdraw money, they said that the card was verified although replenished with crypto. I did not send any card for verification.

Also went through the ID check, selfies, recorded a video of the documents as requested.

Hi kristas441,

• Do I understand correctly that you engaged in sports betting only?

Thank you.

Dear kristas441,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What do you want me to say? I e-mailed you everything.

Hi kristas441,

• I asked you if you engaged in sports betting only. Could you please elaborate?

Thank you.

Yes, e-sports and an aviator game, I answered your email.

Да киберспорт и авиатор игра, я на почту вам отвечал.

Thank you, kristas441, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter. Also, the casino confirmed on our Forum that your account has been closed for the investigation related to sports betting.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.