King Billy Casino (Malta) - Los fondos del jugador desaparecieron.

I didn't confirm my account via email and my money is gone. It's about 50€

Ich habe meinen Account per Email garnicht bestätigt und mein Geld ist weg. Es geht um 50€

Dear inesmasek,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be? Have your funds been confiscated because you didn't confirm the email address? Were these funds your own deposit, or some kind of bonus?

Have you tried contacting the casino regarding this issue?

Thank you in advance for your reply.

Best regards,

Kristina

The €50 was my deposit

Die 50€ waren meine Einzahlung

Thank you for your reply, inesmasek. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

The money was not confiscated but is gone. I did not contact the casino, only through you guys. I didn't confirm the email and it was my deposit of €50.

Das Geld wurde nicht beschlagnahmt, aber ist weg. Ich habe das Casino nicht kontaktiert, nur über euch. Ich habe die Email nicht bestätigt und es war meine Einzahlung in Höhe von 50,-€.

Please understand that the quickest way to find help is to contact the casino directly, as they have much more insight into your account and can easily find out what happened.

So please, try to get in touch with the casino and let us know the result so we can proceed with this complaint accordingly. Thank you in advance.

Hello, I had contacted the casino 3 days ago and hadn't received a message

Hallo, ich hatte das Casino vor 3 Tagen kontaktiert und keine Nachricht erhalten

Please note that live chat is available 24/7. I just tested it and I was immediately connected to one of their agents. They answered all my questions fast and professionally. Have you tried this option?

In the meantime could you please clarify why you didn't confirm your email address? Also, I still don't understand how is your deposit related to an unconfirmed email address. Would you be so kind and explain this in more detail?

Dear inesmasek,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.