Mr Bet Casino - El retiro del jugador ha sido cancelado.

Good day.

I requested a withdrawal from the casino mentioned above.

After waiting for days and having to submit documents again, the payment was refused and the account was blocked because I paid into my wife's paysafecard account. My profit is honored and that's it. But it can be right. Then Mr. Bet would at least have to pay me back my deposits that I made via this paysafecard account.

Guten Tag.

Ich habe bei dem Oben besagten casino eine Auszahlung angefordert.

Nach tagelanger Warterei und nochmal eingereichte Dokumente wurde die Auszahlung abgelehnt und das Konto gesperrt,da ich mir dem paysafecard Konto meiner Frau eingezahlt habe. Mein Gewinn wird eingehalten und fertig. Kann aber doch jicht richtig sein. Dann müsste mir Mr. Bet ja zum mindest meine Einzahlungen die ich über dieses paysafecard Konto getätigt habe, zurück zahlen.

Dear Igor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://mr.bet/terms:

„Anti-money Laundering Procedures

All transactions are checked to prevent money laundering.

The Company reserves the right to terminate an account, ban a player and retain all funds where that player is reasonably suspected of engaging in fraudulent activities which include, but are not limited to, use of stolen or falsified credit cards or account numbers, forgery, and submission of data or documents which are forged, stolen or otherwise misappropriated."

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Petronela 

Yes, but when paying in, nobody asked which paysafe account was being deposited from.

I also uploaded my wife's consent. Shouldn't I at least have to pay back the deposits that I made with the paysafe account?

Ja aber beim einzahlen hat doch auch niemand gefragt von welchem paysafekonto eingezahlt wurde.

Ich habe extra die Einverständnis meiner Frau mit hochgeladen. Müsste man mir denn nicht wenigstens die Einzahlungen zurück zahlen die ich mit dem paysafekonto eingezahlt habe?

Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. As I mentioned earlier, some exceptions might be allowed by casinos when depositing funds from a joint card but even this option should be communicated beforehand. 

Lastly, only the owner of the payment method can request a refund.

OK. So can I just take it all?

OK. Also kann ich alles einfach nur so hinnehmen?

Sorry, I don't understand.

So there is nothing you can do?

Also kann man nichts machen?

Unfortunately, we can't help you as you have breached one of the basic casino rules and played with someone else's money.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.