Mr Bet Casino - El retiro del jugador se retrasó debido a problemas de verificación de documentos.

Started my withdrawal on dec 18 2023. Any time anything is asked to be verified it takes about a week to be rejected. They rejected my mifinity documents about 10 times. Now my address needs to be verified and my bank statement .pdf was "too blurry". So has my internet provider bill " to blurry. Both have very clear address. Its my statements from my providers unaltered, very clear.

Hello stevensgaisford,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may request the same document multiple times if there is any issue with them.

Looking forward to your answer.

Regards,

Nick

Dear stevensgaisford,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.