MyEmpire Casino - Retraso en la transacción de retiro del jugador.

Good day administrators... I've been trying for nearly 2 weeks to withdraw the sum of 500fr via BANK ACCOUNT... 4 failed attempts so far... Every time I make the withdrawal (following all the correct steps, and properly completing my BANK IBAN), they return the sum of 500fr to my site's real balance after 3 days. Every time this happens, I contact customer service and they tell me, "sorry, it's a provider issue, please kindly attempt the withdrawal again"... at this point, I don't know what to do anymore because their only solution is to do the same thing over and over again. I've now performed this operation 5 times... would you kindly help me... I'm desperate!... I've taken a screenshot of my last request made today, but it's in Italian, where I explain that this is the fourth time they've returned my withdrawal to the REAL BALANCE... and they keep telling me to keep trying until it's successful... I really don't know what to do anymore... I tried again, and I took a screenshot of the withdrawal request today, hoping that this time, the same thing won't happen.

Buongiorno amministratori...praticamente sono quasi 2 settimane che tento di prelevare la somma vinta di 500fr fatto tramite CONTO BANCARIO...ben 4 tentativi falliti ...ogni volta che effettuo il prelievo (fatto tutto correttamente e compilato tutto correttamente IBAN BANCARIO) loro dopo 3 giorni mi rimettono nel saldo reale del sito la somma di 500fr che tento di prelevare....e ogni volta che succede questo li contatto l'assistenza e loro mi dicono "scusate è problema di provider ritenta gentilmente il prelievo"...ora non so più che fare perché loro più di dirmi di fare questo non mi aiutano e questa operazione lho fatto di nuovo oggi per la 5 volta...mi potete aiutare gentilmente ...sono disperato!...ho fatto screenshot del ultima chit proprio oggi ma è in lingua italiana dove spiego che questa è la 4 volta che me lo mandate indietro il prelievo sul SALDO REALE...e loro mi rispondono di ritentare fino a quando non andrà a buon fine...davvero non so' più che fare...lho rifatto e ho fatto lo screenshot della richiesta del prelievo proprio oggi sperando che stavolta non succede la stessa cosa.

Hello Dome9999,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyEmpire Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear Dome9999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Dome9999. We have received an information from the player that the issue has been dealt with as the player got paid out.

The complaint will be now closed as resolved.