N1 Casino - El jugador realizó un depósito desde una cuenta que no coincide.

Good evening,

I intended to make a deposit but accidentally used the wrong account. The name on the account doesn't match mine and in the case of a win, the payout cannot be verified and issued. Unfortunately, the live chat support was unable or unwilling to assist me, so I'm trying my luck here.

Best regards,

M.

Guten Abend,

Ich wollte was einzahlen und habe ausversehen einen falschen Account benutzt. Also im Account ist nicht mein Name und im Falle eines Gewinnes und Verifizierung kann nicht ausgezahlt werden. Im live chat kann und will man mir leider nicht helfen weswegen ich hier mein Glück versuche.

Mit freundlichen Grüßen

M.

Dear Georgi97,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand our situation completely.

Do I understand correctly that you deposited money into a casino account that does not belong to you?

Do you have an account in this casino that is in your own name?

Who is the owner of the casino account you deposited your money?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good evening,

Thank you for your quick reply. I haven't played for a long time and wanted to deposit something again after a long time. The account I deposited into belonged to a family member and not to me. I only noticed it when I compared the data in my profile. I haven't played with the money yet. I have an account at the casino, but unfortunately it's blocked and I noticed it too late. I really hope the casino will pay me back. I would be very grateful.

Best regards

Guten Abend,

Danke für Ihre schnelle Antwort. Ich habe lange nicht gespielt und wollte nach langem wieder was einzahlen. Das Konto wo ich eingezahlt habe gehörte einem Familienmitglied und nicht mir. Erst als ich im Profil mir dir Daten verglichen habe ist es mir aufgefallen. Mit dem Geld habe ich noch nicht gespielt. Ich besitze ein Konto bei dem casino leider ist es gesperrt und ich habe es zu spät gemerkt. Ich hoffe wirklich auf eine Rückzahlung des casinos. Ich wäre sehr dankbar.

Beste Grüße

Dear Goergi97,

I'm sorry, but we will not be able to assist you further. Since you deposited money into an account that does not belong to you, you breached the casino's Terms and Conditions. Since you have not played with the money yet, you may ask for a refund directly from the casino, but it's up to them to decide whether they will refund you or not, and we do not investigate these matters.

Moreover, since you also have an account with this casino that is blocked, you might be accused of having duplicate accounts due to you and your family member playing from the same device. Having duplicate accounts is strictly forbidden in the casino as well.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.