N1 Casino - El jugador tiene dificultades para completar la verificación de la cuenta.

I am contacting you to submit to you in writing the complaint about the website under the name n1casino. This site refuses to refund my game winnings to them on the pretext that the identification documents I have sent them are not correct, legible, etc, etc. They are the same identification documents that I have successfully used on other sites such as OPAP, Novibet etc. Until today it has not been possible for me to make a withdrawal using misleading and unfair behavior against me. Documents that have been sent again and again are rejected unfairly and repeatedly! Last development they ask me to certify a bank card that was lost a year ago and replaced with a new one with which apparently they accepted my deposits! I have already made a complaint to the Hellenic Gaming Control Commission but I want to publish it to you as well. So that no one gets angry with these gangsters again!

Επικοινωνώ για να σας υποβάλλω εγγράφως την καταγγελία για τον ιστότοπο με την επωνυμία n1casino. Ο συγκεκριμένος ιστότοπος αρνείται να μου επιστρέψει τα κέρδη μου από τα παιχνίδια σε αυτόν με πρόσχημα ότι τα έγγραφα ταυτοποίησης που του έχω αποστείλει δεν είναι σωστά ,ευανάγνωστα ,κλπ,κλπ. Είναι τα ίδια έγγραφα ταυτοποίησης που έχω χρησιμοποιήσει με επιτυχία και σε άλλους ιστότοπους όπως στον ΟΠΑΠ,στη Novibet κλπ. Έως και σήμερα δεν κατέστη δυνατόν να κάνω ανάληψη εφαρμόζοντας εις βάρος μου παραπλανητικές και αθέμιτες συμπεριφορές .Έγγραφα που έχουν αποσταλεί ξανά και ξανά,απορρίπτονται αδίκως και επανειλημμένα!Τελευταίο εξέλιξη μου ζητάνε να τους πιστοποιησω κάρτα τραπέζης που έχει απωλεσθεί προ έτους και αντικατασταθεί με νέα με την οποία και προφανώς δέχθηκαν να γίνουν οι καταθέσεις μου! Έχω ήδη προβεί σε καταγγελία στην Ελληνική Επιτροπή Ελέγχου Παιγνίων αλλά θέλω να το δημοσιεύσω και σε εσάς. Ώστε κανείς να μην ξαναπεσει θυμα αυτών των γκάνγκστερς!

Dear apostolosvamvakousis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear apostolosvamvakousis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.