Nordis Casino - El depósito del jugador nunca ha sido acreditado a su cuenta de casino.

I deposited 20 euros with bonus over a week ago. Neither the deposit nor the bonus was credited. Even after many emails from me asking for clarification, no answer, no info...nothing! Chat is never available and casino turns deaf!

Ich habe vor über einer Woche 20 Euro mit Bonus eingezahlt. Weder die Einzahlung noch der Bonus wurden gutgeschrieben. Auch nach vielen Mails von mir, mit der Bitte um Klärung, keine Antwort, keine Info...nichts! Chat ist nie erreichbar und Casino stellt sich taub!

Dear malerwelten,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino and which payment method you opted for? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

The money I deposited was never credited to my account! So how am I supposed to have gambled it away or lost it? I am waiting for the 20 euros plus the Nordis350 bonus to be credited to my account!

Das Geld, das ich eingezahlt habe, wurde niemals in meinem Account gutgeschrieben! Also wie soll ich es denn verspielt oder verloren haben? Ich erwarte die Gutschrift der 20 Euro plus dem Bonus Nordis350 auf meinem Account!

I sent an email to petronela.k@casino.guru asking for the Casino BIC so I can look for the correct receipts!

Ich habe eine Mail, mit der Bitte um die Casino BIC, an petronela.k@casino.guru gesendet, damit ich die richtigen Belege raussuchen kann!

Here are both deposits of 10 euros per screenshot

Hier sind beide Einzahlungen je 10 Euro per Screenshot

Thank you, malerwelten, for your replies. Isn't the same screenshot twice? I understood that you placed two separate deposits, is that correct?

Yes, I deposited twice 10 euros each! I just thought that both deposits would then be credited to my account.. but the 2nd deposit didn't appear on my account either and the bonus wasn't booked either. The code was Nordis350. Thank you for your effort!

Ja, ich habe zweimal je 10 Euro eingezahlt! Dachte einfach, das dann beide Einzahlungen gutgeschrieben werden in meinem Account.. aber auch die 2. Einzahlung erschien nicht auf meinem Konto und auch der Bonus wurde nicht gebucht. Der Code war Nordis350. Ich danke für Ihre Mühe!

I fully understand your frustration, malerwelten. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 18 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene.

Meanwhile, I suggest contacting your bank. Ideally, they should be part of the investigation too.

Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Hello, thank you for your help! My bank has already been informed by me and I received the information that the two 10 euro transfers went directly to the casino and were neither refunded nor was there any other transfer error! So now I'm hoping that the money will either be taken back or credited to me by the casino. Actually, the fun of playing there has already passed for me! Thanks again and we'll see...

Hallo, ich danke für eure Hilfe! Meine Bank wurde von mir schon informiert und ich erhielt die Auskunft, das die beiden 10 Euro Überweisungen direkt an das Casino gingen und weder zurück erstattet wurden, noch irgendwie ein anderer Überweisungsfehler vorliegt! Also hoffe ich nun, das mir das Geld vom Casino entweder zurückgebucht oder gutgeschrieben wird. Wobei mir eigentlich der Spaß dort zu spielen schon vergangen ist! Ich sage nochmals danke und wir werden ja sehen...

Let's hope that your deposited funds will be credited to your casino account shortly and that you can put this bad experience behind you.

Hello, yes...I hope so too and I would like to thank you very much for your help!

Hallo, ja...das hoffe ich auch und ich möchte mich für eure Hilfe herzlich bedanken!

You can thank me when you'll receive your deposited funds 🙂

I'll check back with you in 16 days.

Yes, I hope for the best and I'll get back to you as soon as it's sorted out somehow... So the money has been credited to my account! And I can say thank you often enough!

Ja, hoffe ich mal das Beste und ich melde mich sofort, wenn es sich irgendwie erledigt hätte... Also das Geld meinem Account gutgeschrieben wurde! Und Danke kann mich oft genug sagen!

So far nothing has happened. Unfortunately, the money has still not been credited to me!

Bis jetzt hat sich nichts getan. Leider wurde mir das Geld noch immer nicht gutgeschrieben!

Good afternoon,

The money has been added to your player balance, the money is subject to the 350% bonus rule.

https://www.nordiscasino.com/en/promotions/620.

Best regrads,

Nordis Casino!

Hello, thank you for the credit!

Hallo, vielen Dank für die Gutschrift!

A big thank you to the "Guru-Team".... my deposit plus bonus has finally been credited! I probably would never have gotten this without you! Thanks alot!

Ein herzllches Danke für das "Guru-Team".... endlich erfolgte nun die Gutschrift meiner Einzahlung plus Bonus! Ohne euch hätte ich das wohl nie erhalten! Vielen vielen Dank!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, malerwelten, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru