Nordis Casino - El retiro del jugador se ha retrasado.

they do not pay and payment processed appears. moreover the chat NEVER has anyone available and the site features instant payment. I feel cheated

eles nao pagam e aparece pagamento processado. além do mais o chat NUNCA tem ninguem disponivel e o site apresenta pagamento instantâneo. sinto-me burlado

Dear Rúben,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal? Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your reply, Rúben. As I mentioned previously it can take a few days to process a withdrawal, and maybe even longer during the holiday season. If you don’t receive your winnings within 2 weeks, please, let us know and we will try to help you. Thank you for your understanding.

It's been 10 days. There is no live support and payment does not even see it. 10 DAYS and not even a reply to the emails I send. Smells like a scheme already.

Já faz 10 dias. Não há live suporte e o pagamento nem vê-lo. 10 DIAS e nem uma resposta aos e-mails que eu envio. Cheira a esquema já.

Thank you very much Rúben for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Rúben!

I will take care of your complaint from now on. I would like to invite representatives of Nordis Casino Casino into this complaint in order to help us resolve this withdrawal issue.

Hello. We would like to inform you that the player did not send the KYC documents in order to process his payment. We asked for the KYC documents on 27 December and today on Livechat. After we will recieve the documents from the player, we will make the payment.

I want to complete KYC and you don't let me. I tried to talk via email 5 times, got no response, tried to talk via live chat more than 20 times and never got a response. Please provide the e-mail for sending the documents.

Eu Quero completar o KYC e vocês não deixam. Tentei falar por e-mail 5 vezes não obtive resposta, tentei falar pelo live chat mais de 20 vezes e nunca obtive resposta. Forneçam o e-mail para envio dos documentos por favor.

Please send the documents: Id/passport/ driving license, selfie with document and phone number to kyc@nordiscasino.com or ceo@nordiscasino.com. Thank you!

Dear all,

thanks to Nordis Casino for your reply.

Rúben, I am optimistic about the situation. Even though their communication might not have been to your satisfaction, I am positive that once you provide them with the documents they require, you will be paid out. Let us know about the situation once you provide them with the documents. Much appreciated!

I want to provide the data. But where? They don't give me an email or talk to me in live chat. Where do I provide the data? Who do I send documents to? THEY DON'T SAY ANYTHING

eu quero fornecer os dados. Mas onde? Não me indicam um e-mail nem me falam no live chat. Forneço os dados para onde? Mando os documentos para quem? ELES NAO DIZEM NADA

Please send the documents: Id/passport/ driving license, selfie with document and phone number to kyc@nordiscasino.com or ceo@nordiscasino.com. Thank you!

Hello Rúben,

were you able to complete the KYC Verification? Please let us know in case you have any updates about your situation. Much appreciated!

Hello Rúben,

were you able to complete the verification with the casino? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.