Nordis Casino - La solicitud de retiro del jugador desapareció.

I made a deposit to nordiscasino. They have responded on Facebook and assured that they will pay. After that, there was no further response. They have deleted all account transfers, etc. from the history. I have a screenshot of the withdrawal request for 30 euros. They have not agreed to answer or pay the requested amount.

Tein nordiscasinolle talletuksen. Facebookisssa he ovat vastanneet ja vakuuttaneet, että maksavat. Myöhemmin ei ole kuulunut enää mitään vastausta. He ovat poistaneet historiasta kaikki tilisiirrot yms. Minulla on kuvakaappaus nostopyynnöstä 30 euroa. He eivät ole suostuneet vastaamaan eikä maksamaan pyydettyä summaa.

Hello osku16,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nordis Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear osku16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.