Planet 7 Casino - Retiro de Bitcoin del jugador denegado.

I won 3 different pay outs on March 3 and all 3 were approved the same day to be paid thru bitcoin on March 12, on March 26 I received 1 payout and am now being told I cannot use bitcion. I have to do a wire transfer. Also submit additional documents. I am including the approval :

Mar. 12, 08:43 am

Manager Withdrawal approved

Requested 2024-03-12 08:43 am

$-53.00

Mar. 12, 08:43 am

Manager Withdrawal requested

$-53.00

Mar. 12, 08:43 am

Bitcoin Withdrawal denied

Requested 2024-03-04 07:56 pm

$53.00

Mar. 12, 08:43 am

Bitcoin Withdrawal approved

Requested 2024-03-04 07:56 pm

$-197.00

Mar. 12, 08:43 am

Bitcoin Withdrawal approved

Requested 2024-03-04 07:55 pm

$-175.00

Mar. 08, 11:44 pm

Dear bobbiecarter74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessary, that it will be offered for withdrawals too.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear bobbiecarter74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They said I'd have to open an account that except wire transfer and I am not, because I was told by then tp open a bitcoin account so I could receive my winnings

Hi bobbiecarter74,

As mentioned before, if the casino has suggested using an alternative payment method for withdrawing your winnings, I highly recommend adhering to their guidance. It's worth noting that casinos can sometimes face constraints and have limited options when it comes to payment methods for their customers.

Please inform me of your preferred course of action moving forward.

Thank you.

It's been taken care of

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, bobbiecarter74, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru