Rabona Casino - El retiro del jugador se retrasa.

Hello, I made two withdrawal requests on 21/08 and 24/08 on Rabona, and as of today, 30/08, I have not received anything yet.

The support team in the live chat keeps repeating the same things, that it is being processed and that I will receive the funds soon. However, it has been 7 business days and 9 calendar days since the withdrawal request, and I'm starting to get worried since I've also read many negative reviews about this site.

I wanted to understand if it is normal to wait this long for a withdrawal and if anyone could help me resolve this issue.

The money is not bonus money; I deposited and won through sports betting, deposited and withdrew from the same bank.

Salve, ho effettuato 2 prelievi in data 21/08 e 24/08 su Rabona e ad oggi 30/08 non mi è stato accreditato ancora nulla.

L' Assistenza nella live chat ripete sempre le stesse cose che è in fase di elaborazione e che mi accrediteranno a breve ma sono passati 7 giorni lavorativi e 9 solari dalla richiesta di prelievo e inizio un po a preoccuparmi dato che ho letto anche tante recensioni negative su questo sito.

Volevo capire se è normale aspettare tutto questo tempo per un prelievo e se qualcuno poteva aiutarmi a risolvere questo problema.

I soldi non sono soldi Bonus ma ho depositato normalmente e vinto tramite scommesse sportive, depositato e prelevato dalla stessa banca.

Dear tonymacri2207,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thanks Veronika, I'll update you as soon as the 14 days pass...

Only thing about Account Verification, it turns out my account does not need verification at the moment.

Grazie Veronika, vi aggiorno appena passano i 14 giorni...

Unica cosa riguardo alla Verifica dell' account, mi esce che al momento il mio account non necessita di verifica.

Today 02/09 I was credited with both withdrawals.

Oggi 02/09 mi sono stati accreditati entrambi i prelievi.

Dear tonymacri2207,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru