Silver Oak Casino - La retirada del jugador se ha retrasado.

I recently won in this casino and since then it says that manager approved it however it is not in my account I have tried reaching out via email three times with no response I have tried calling which now if it's just a busy signal multiple times and chat is not working I feel like there's nothing I can do

Dear justmeyuni06,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Okay I completely understand it has only been a few days. It was just a little difficult trying to figure out what was going on and I didn't know what else to do so I'm happy that you did respond to me and that kind of puts my mind at rest because I tried still the chat and the phone and they still don't work but at least now I know that everything is okay so I do appreciate your time and I do apologize I will go ahead and wait and give it a few more days thank you so much for all your help and I hope you have a lovely day thank you.

Hello justmeyuni06,

Have there been any developments since our last conversation, please? How many days it is now since you requested your withdrawal, please?

Hello today is day 6 after it was already approved so of course it would be longer but I'm going off of the the time that the manager did approve it and it's been 6 days and I haven't heard anything from anybody so I'm not too sure what's going on I do appreciate you checking in on me but yes I feel very frustrated by the lack of ability to be able to reach out to anyone the only available contact form has been through email and takes days although better then no way but the phone number doesn't work it gets a busy signal and the chat doesn't even load so I don't know what else to do so I'm just waiting but thank you once again for checking up on me and I hope you have a great rest of your day I appreciate all your help

I fully understand your frustration, justmeyuni06. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear justmeyuni06,

Have there been any developments since our last conversation, please? 

Dear justmeyuni06,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.