Sun Palace Casino - La retirada del jugador se ha retrasado.

I requested a payout a little more than two weeks ago. I just read through you guys that the first payout might take a month and after that it should be faster. They advertise 7 to 10 business days on credit card withdrawals.  I submited all documents that was requested from me like my i.d. and card info.  They blame it on some 3rd party. The wait time is just ridiculous and I was already skeptical. I wish I would have found this website before I found sun palace...

Dear Brian,

Thank you very much for submitting your complaint and for your kind words. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Please could you clarify if this was your first withdrawal request or you have received winnings in the past? If this was your first attempt to withdraw the winnings, could you confirm that you have completed KYC verification successfully in the past? I believe we will be able to help you to receive your winnings as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Everything has been resolved I received the money yesterday the 4/9/10

Thank you very much Brian for your confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.