Woocasino - El jugador está luchando por retirar sus ganancias.

I played Woo casino a year ago made deposits for ten thousand and didn't win anything so I haven't played until now I sent 250 and won at least something and I have no choice but to find a mifinity to which I won't get because no verification SMS will come, I don't know what to do with it so i was putting money there with i could never win and send it

Hrál jsem Woo casino před rokem provedl vklady za deset tisíc a nic nevyhrál tak jsem do teď nehrál teď jsem poslal 250 a vyhral aspon něco a nemám pro výběru jinou možnost než nejskym mifinity do kterého se nedostanu protože mj nepřijde žádná ověřovací SMS nevím co s tím takže jsem tam dával peníze s nemohl jsem nikdy vyhrát a poslat si je

Dear Tomáš,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you been offered any alternative payment method to withdraw your winnings?

Do I understand correctly that the money is still pending inside your casino account? Could you please confirm that the funds haven’t been sent to your MiFinity account yet?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Tomáš,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.