Ybets Casino - El reembolso del jugador se ha retrasado.

This casino is a complete scam. The advertising is incorrect. They promise a 20% cash back in 24 hours on all deposits but the moment you deposit and lose, they start making excuses that they're having technical issues and there is no management on duty. I sent 50 emails and every day they tell me we have submitted your cash back to the technical team but nothing gets done. I've emailed everyone but they continuously delay and lie. Do not trust this casino, they will steal your money and make it hell for you before they payout 1$.

Dear theone198080,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you ever received the daily cashback bonus advertised by the casino?

When exactly were you informed by the casino about the technical error they are experiencing with the cashback bonus?

Could you please confirm if you passed the KYC verification?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi veronica

This casino shouldn't even be allowed to operate. The advertsiment isn't correct. I have send them 50 emails about my cash back. They keep saying that my account is missing the button that I click to claim, so they sent it to the technical team and the technical team is now designing the button on my account. This is pure garbage. Every casino has the option to credit guest funds manually. This casino is a scam and should not be allowed to operate under any circumstances

Dear theone198080 and Veronica!

Currently, our platform offers daily and weekly cashback.

The daily cashback for user theone198080 was not claimed in time. As an exception, we have added it to the balance last week.

Regarding the weekly cashback, a technical glitch caused a delay. However, we have credited the account with the 10% weekly cashback, and theone198080 has been informed via email.

We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

As the issue has been resolved, we kindly ask you to close the complaint. Thank you.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino representative,

Thank you very much for getting in touch with us and explaining the situation in more detail.

Dear theone198080,

please let me know if there is anything else we can assist you with, or if this complaint might be closed. Thank you.

Dear theone198080,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.