20Bet Casino - El retiro del jugador ha sido cancelado.

Hello good day. I created an account at 20bet, by referral from friends, family and google search, believing it to be a reliable casino. What happened? I asked about the deposit methods. I agreed to the terms and an assistant said that any VIRTUAL WALLET could be used for deposit, given that it is possible to buy a voucher, among others. Including that it could be on behalf of anyone (family member, for example). According to the site's policies, if I try to make a pix of 10 reais on behalf of my wife, for example, the amount is immediately REFUNDED TO MY WIFE AND DOES NOT ENTER AS A GAME CREDIT. Therefore, I understand that it is impossible to make this deposit. Yesterday I deposited via ASTROPAY the amount of R$ 2500.00, which was IMMEDIATELY ACCEPTED AND COMPUTED. The account belongs to my daughter. When I requested the withdrawal, they asked for several documents. I even sent a selfie with my ID. Everything that was requested is there: rg, cpf, bank receipts in my name, print of the transaction being made from ASTROPAY to the company with the precise values and times. Today they asked for a photo of the account holder. My daughter sent. Still, they don't want to pay my withdrawal or even REFUND what I played. I'm sure that's because I won. If I had lost, it wouldn't matter. I would like to resolve this situation because I am an honest guy and I deposited, it was accepted, I understood that it was ok to play. I sent all the requested documents. Now they ask for an astropay account number, and it doesn't exist. is a phone number that confirms the deposit by SMS code. Help me! I can't be fooled like that. I trusted the Casino. I've tried everything and support doesn't help me. In fact, they are not fulfilling their part. Because if they accepted the deposit, they must make the payment of the withdrawal request and at all times I sent everything that was requested.

Olá, bom dia. Criei uma conta na 20bet, por indicação de amigos, familiares e pesquisa no google, acreditando ser um cassino confiável. O que ocorreu? Perguntei acerca das formas de depósito. Concordei com os termos e um assistente disse que CARTEIRA VIRTUAL poderia ser usada qualquer uma para depósito, haja visto que é possível comprar voucher, dentre outros. Inclusive que poderia ser em nome de qualquer pessoa (familiar, por exemplo). Pelas políticas do site, se ei tentar fazer um pix de 10 reais em nome da minha esposa, por exemplo, o valor é imediatamente DEVOLVIDO À MINHA ESPOSA E NÃO ENTRA COMO CRÉDITO DE JOGO. Desse modo, entendo que é impossível efetuar esse depósito. Ontem depositei via ASTROPAY a quantia de R$ 2500.00, que foi IMEDIATAMENTE ACEITA E COMPUTADA. A conta é da minha filha. Quando solicitei o saque, pediram diversos documentos. Enviei até selfie com meu RG. Tudo que foi solicitado está lá: rg, cpf, comprovantes bancários em meu nome, print da transação sendo feita da ASTROPAY para a empresa com os valores e horários precisos. Hoje pediram a foto do titular da conta. Minha filha enviou. Ainda assim, não querem pagar meu saque e sequer RESTITUIR o que joguei. Tenho certeza que isso é porque eu ganhei. Se tivesse perdido pouco importaria. Eu gostaria de resolver essa situação pois sou um cara honesto e depositei, foi aceito, entendi que tudo bem jogar. Enviei todos os documentos pedidos. Agora pedem um número de conta da astropay, e não existe. é um número de telefone que confirma o depósito por código SMS. Me ajudem! não posso ser enganado dessa forma. Confiei no Cassino. Eu já tentei de tudo e o suporte não me ajuda. Aliás, eles não estão cumprindo a parte deles. Porque se aceitaram o depósito, devem realizar o pagamento da solicitação de saque e em todos os momentos enviei tudo que foi pedido.

Dear euzanan2022,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

„20Bet does not accept third-party payments. You must make deposits only from a bank account , bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name . If we determine during the security checks that you have violated this condition, then your winnings will be confiscated , also 20Bet is not responsible for the loss of funds deposited from third-party accounts."

Furthermore, please check our Fair Gambling Codex for Players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Petronela

Fraud. In the chat they said that the virtual wallet could be from third parties. But it's fine. Thief website.

Fraude. No chat falaram que carteira virtual poderia ser de terceiros. Mas tá bom. Site ladrão.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.