BetItAll Casino - El jugador solicita el reembolso de sus depósitos.

I am pathological gambling addict. As in my last complaint casino.guru. Complaint that i did not inform the casino about my disease. This time i did. So i am curious what will be the outcome 😂

the betitallcasino has no valid license from austria and therefore all deposits have to be reimbursed.

it is now 16 hours after in opened account and informed them about my pathological gambling addiction. I am stil able to deposit, which is not very responsible gaming like.

attached my mail to support. And a screenshot with time left corner to prrof i am still able to log in and deposit.

kind regards.

seargent slotty

Dear SeargentSlotty,

Thank you very much for submitting your complaint. I’m sorry about your problem.

According to the Responsible Gaming Section of BetItAll Casino:

If you believe that playing games might affect your life in a negative way, we at Bet it All are able to help you. We provide you with the ability to exclude yourself from playing on our site for various periods of time. We offer 24-hour stand-by periods as well as 7 day, 30 day, 2 month restrictions and longer timeouts (only with email confirmation on security@betitall.com. When sending an request to security@betitall.com, please make sure that this message is directly addressed and not a forward or carbon copy (cc). There is a high possibility that these types of emails will go into Spam and therefore won't be viewed by the relevant department). You will not be able to access the games and/or services of Bet it All. Once you ask for a self-exclusion period, you have to close all tables at which you are playing and log out from your account. Once you have done that, the time out or self-exclusion period will begin. You will not be able to deposit or withdrawal and make inter-account transfers with your Bet it All account. Furthermore, you will not receive any marketing emails or newsletters from Bet it All after your cool off period has been initiated. It is important for Bet it All to receive information about your reasons as to why limit your account. The staff members of Bet it All have been trained in social responsibility and are trained to deal with compulsive gambling behaviour. They are always there to assist you with personal aid or guidance as to where you should go to find further help. If Bet it All recognises that gambling can cause serious financial harm to the Customer it reserves the right to close the players account in order to help overcome any addiction thereof.

More information about Responsible gaming options can be also found in the Terms and conditions, where the casino states that:

21.4. WARNING: Participation in gaming may lead to addiction to gaming or pathological gaming. It is a personal responsibility of all customers to play wisely and responsibly. If the player is prohibited from participating in gaming activities and gambling according to the local legislation of the player's country, then the player is prohibited from accessing betitall.com.

Can you please confirm that you have informed the casino about your gambling problem at the correct email address (security@betitall.com)? Have you clearly stated that you request to be self-excluded due to gambling addiction?

Regarding the Austrian license - as I mentioned in your previous complaint, we have no authority to enforce the legality of rules. However, I did some research and found out that "Austria’s player protection laws do not apply to casino sites not licensed by the Ministry of Finance." Another source states that: "Online-Spieler befinden sich jedoch mit Anbietern mit EU Lizenzen in einer sogenannten Grauzone, und machen sich nicht strafbar. Aktuell ist win2day das einzige wirklich legale online Casino in Österreich." In our opinion, the fact that the casino allowed you to register and play from Austria is not a valid reason for your deposits to be returned.

I hope we will be able to resolve your issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

😂😂 Dear friends. Are you serious? I sent the email to support@betitall.com. That must be enough.

I have attached the email in the complaint. This is just a test to see which side Casino.Guru is on. In another complaint I was asked if I had told the casino about my gambling addiction. That's why I signed up with this casino for this purpose only, to see how they handle the complaint. There are now 310 € added.

I signed up, the casino informed me that I was ill and deposited €2250 and another €310 yesterday. Is your point of view, It's still my own fault or what?

Please contact the casino representative. Since this casino is number 1 on their hit list and they certainly earn a lot of money as an affiliate, that can't be a problem. That was a test. The money should be paid back and the account closed. It cannot be otherwise, because I behaved in exactly the same way as I was accused of not behaving in another complaint.

😂😂 Liebe Freunde. Ist das euer Ernst? Ich habe die Email an support@betitall.com geschickt. Das muss ja wohl reichen.

ich habe die Email in der Beschwerde angehängt. Dies ist nur ein Test um zu sehen, auf welcher Seite Casino.Guru steht. In einer anderen Beschwerde wurde ich gefragt, Ob ich das Casino auf meine Spielsucht hingewiesen habe. Deswegen habe ich mich nur zu diesem Zweck bei diesem Casino angemeldet um zu sehen wie sie mit der Beschwerde umgehen. Es sind mittlerweile 310 € hinzugekommen.

ich habe mich angemeldet, das Casino informiert dass ich krank bin, und 2250 € eingezahlt und gestern noch mal 310 €. Ist ihr Standpunkt, Ich bin trotzdem selber schuld oder wie?

Bitte kontaktieren Sie den Repräsentanten des Casinos. Da dieses Casino auf Platz 1 ihrer Hitliste steht und sie sicher sehr viel Geld als Affiliate verdienen, kann das ja kein Problem sein. Das war ein Test. Das Geld soll zurück gezahlt werden und das Konto geschlossen. Es kann nicht anders sein, denn ich habe mich genauso verhalten wie in einer anderen Beschwerde mir vorgeworfen wurde dass ich mich nicht verhalten habe.

By the way. Only now have I seen your nonsense about the legal situation. Please speak to Jozef K and Matej here. Your attitude or your interpretation of the law is completely misplaced I assume you are not a lawyer either. The judiciary in Austria is permanent and consolidated. There are a few threads about it on their forum. There is no gray area. As you correctly write, win2day is legal and nothing else. Talk to your management, because this management is aware that if my complaints are not answered positively, I will soon hold them liable because they are spreading criminal things on the Internet. They advertise illegal gambling. This is also punishable under Slovak law. In addition, the operator of the site Casino. Guru whose name and Slovak address I know, liable to pay damages to the victim.

As already discussed with Matej, you should immediately indicate to all casinos that they are illegal casinos in Austria. Of course it has an impact on the financial income you generate with this site, but whatever the money you earn, you will have to give up some because I will obtain a ruling from the supreme courts that you are just as liable as the casinos for the damage that they do.

All the best. The legal department.

Übrigens. Ich habe erst jetzt ihren Schwachsinn bezüglich der Rechtslage gesehen. Bitte sprechen Sie hier mit Jozef K und Matej. Ihre Einstellung oder ihre Interpretation der Rechtslage ist völlig fehl am Platz ich nehme an sie sind auch kein Rechtsanwalt. Die Judikatur in Österreich ist permanent und gefestigt. Es gibt in ihrem Forum einige Themen dazu. Es gibt keine Grauzone. Wie Sie richtig schreiben ist win2day legal und sonst nichts. Sprechen Sie mit ihrer Geschäftsführung, denn diese Geschäftsführung ist sich bewusst, dass ich in Kürze wenn meine Beschwerden nicht positiv erfüllt werden sie in die Haftung nehmen werde, weil sie im Internet Sachen verbreiten die kriminell sind. Sie machen Werbung für illegales Glückspiel. Das ist strafbar auch gem. Slowakischem Recht. Außerdem wird der Betreiber der Seite Casino. Guru dessen Name und slowakische Adresse mir bekannt ist, dem Opfer gegenüber schadensersatzpflichtig.

wie mit Matej schon besprochen, sollten Sie umgehend bei allen Casinos den Hinweis anbringen dass es sich um ein in Österreich illegales Casino handelt. Natürlich hat es Auswirkungen auf ihre finanziellen Einnahmen die sie mit dieser Seite generieren, aber wie auch immer von dem Geld was sie verdienen werden sie einiges abgeben müssen weil ich vor den Höchstgerichten das Urteil erwirken werde dass sie genauso wie die casinos haften, für den Schaden den sie anrichten.

Alles Liebe. Die Rechtsabteilung.

As I already mentioned before, according to the casino's Terms and Conditions, the requests for self-exclusion should be sent to security@betitall.com. At the same time, you should clearly state that you wish to be self-excluded due to gambling addiction. Have you received any answer from the customer support email yet? If not, I recommend you contact the casino via the alternative email address I provided you.

Gambling addiction is a complex issue that affects many people, and it takes a lot of courage to confront it. I understand that addiction can often lead to feelings of frustration, guilt, and even aggression, and it's important to acknowledge and address those emotions.

While I empathize with the difficulties you're facing, I must also emphasize the importance of taking responsibility for your actions and seeking help. Recognizing this is a crucial step toward finding a way forward.

I strongly urge you to consider seeking professional help for your gambling addiction. There are numerous resources available, such as support groups, counseling services, and treatment programs, that can provide the guidance and assistance you need to overcome this challenge. Reaching out for help demonstrates the strength and willingness to improve your circumstances.

Additionally, I encourage you to explore healthier alternatives and activities that can help redirect your focus and provide fulfillment. Engaging in hobbies, spending quality time with loved ones, or pursuing new interests can help fill the void left by gambling. Remember, you have the power to redefine your identity beyond your addiction.

Please remember that change is possible, and recovery is within your reach. It may not be an easy journey, but it's one worth embarking on for the sake of your own well-being and the relationships that matter to you.

You can read more about responsible gambling & help on our website.

Greetings everyone,

We have taken the proactive decision to get involved and intervene.

If a client informs us about their problematic gambling addiction and expresses a desire to close their casino account, we promptly fulfill this request. The closure can be temporary for the period specified by the client or permanent. Many clients are aware of their gambling addiction and choose to temporarily block their accounts to protect themselves from the influence of the casino for a certain period.

The mentioned client registered on our project and disclosed their gambling addiction. We have taken appropriate measures by marking the client's profile with the label "Gambling addiction." Upon the first request for an account block, the client will be immediately blocked without the possibility of unlocking.

However, this client had made a certain number of deposits and filed a complaint. The content of the complaint raised suspicions that the client was intentionally taking these actions in an attempt to harm our project and this forum.

We are an entertainment project but by no means an experimental playground. Our service does not involve requesting account blocks through external forums. Furthermore, we have not received any account block requests from this client. Nevertheless, upon discovering this complaint, the client's account was instantly blocked.

Some time later, the client reached out to our support service inquiring about the reason for the block. Considering the "Gambling addiction" label on the client's profile, the operator provided the expected answer, and the client returned to this forum.

Hope this clarification helps!

Best Regards,

Bet It All Casino team.

Exactly. I'm testing what you have to do to get your case right at Casino-Guru. I was accused in another complaint that the casino didn't know about gambling addiction, so I signed up, shared gambling addiction information and made deposits.

So. what do we do now What is the conclusion of Casino-Guru ?

@BetItAll Casino:

I don't see research into responsible gaming as a playground. Of course, I don't want to harm you personally either.

Regardless, they offer their games illegally in Austria without a valid Austrian license. For this reason, you are already obliged to refund all payments on the basis of the law on enrichment and compensation for damages.

To show that I'm not playing games at your expense, I'm willing to pay 10% for administrative costs. So I'm happy if you only refund 90%. Agreed?

Genau. Ich teste was man machen muss, damit man bei Casino-Guru Recht bekommt. Mir wurde in einer anderen Beschwerde vorgeworfen, dass Casino habe nichts von der Spielsucht gewusst, deswegen habe ich mich angemeldet, Die Information der Spielsucht geteilt und Einzahlungen getätigt.

Also. Was machen wir nun? Was ist das Fazit von Casino-Guru ?

@BetItAll Casino:

Ich betrachte Recherchen zum Thema Responsible Gaming keinesfalls als Spielwiese. Auch möchte ich Ihnen persönlich natürlich keinen Schaden zufügen.

Unabhängig davon bieten Sie ihre Spiele in Österreich illegal ohne eine gültige österreichische Lizenz an. Aus diesem Grund sind Sie auf Grundlage des Bereicherungs- und Schadenersatzrechts schon verpflichtet, alle Einzahlungen zu refundieren.

Um zu zeigen, dass ich keine Spielchen auf Ihre Kosten spiele, bin ich bereit 10% als administrativen Kosten zu übernehmen. Ich bin also zufrieden wenn Sie lediglich 90% refundieren. Einverstanden?

Dear SeargentSlotty,

please write here the EXACT timeline:

• when you opened your account
• when you made your deposits
• when you wrote your email to the support about your addiction
• when was your account closed by the casino

Also, please forward me your email communication with the casino as an email attachment. Thank you.

Unfortunately, I don't know your email address, dear Veronika. Please give me this and I will send it to you. At least here is the screenshot that proves that I registered at 1:47 a.m., at 2:00 a.m. I informed you, as you told me in another case, and from 2:11 a.m. I deposited.

Ich weiss Ihre Emailadresse leider nicht, liebe Veronika. Bitte geben Sie mir diese, dann sende ich Ihnen alles weiter. Hier der Screenshot zumindest, der belegt, dass ich um 1:47 Uhr angemeldet habe, um 2:00 Uhr habe ich Bescheid gegeben, so wie Sie es mir in einem anderen Fall vorgehalten haben und ab 2:11 Uhr habe ich eingezahlt.

Dear SeargentSlotty,

I would like to notify you that despite being informed multiple times that we do not handle issues related to Licensing Authorities, you continue to revisit our website with the same matter. We have reiterated on several occasions that we are not legal professionals.

Furthermore, considering your repeated statements here and in your previous complaints regarding your gambling addiction, we will not indulge your addiction by assisting you in testing how quickly a casino can block your account. In the specific case of BetItAll Casino, you mistakenly sent an email to an incorrect address and now expect our assistance in recovering your lost funds. Our purpose is not to entertain your attempts.

If you genuinely believe that you have a gambling problem, we strongly urge you to seek professional help. You can find a list of assistance centers by following this link: https://casino.guru/problem-gambling-help-centers#cnt_17=true.

Additionally, we have received several threads from you in which you threaten to take legal action against Casino.Guru and our employees for providing false information. We have never provided the information that you have accused us of, and we will not tolerate any threats towards our employees. Our objective is to assist players, and we do so without charge. We are not lawyers but rather mediators, and your threats will not yield any results. We have explained our stance multiple times and attempted to caution you, but unfortunately, it has not proven effective.

For the above-mentioned reasons, we will also be closing your Casino.Guru account permanently.