BetVili Casino - La retirada del jugador se ha retrasado.

Ladies and Gentlemen

I made a withdrawal of 140 euros at the casino "betvili" on December 29th, 2021, but it is still being processed. My account has already been verified and I have sometimes had contact via live chat. It is difficult because the casino does not respond to emails and the chat is not always available. I was told that the finance department was on vacation or that there were server problems. Yes, of course, if you believe it.

I know that this casino has a bad rating from you but I saw that too late.

Maybe you can help me.

Thank you,****

Sehr geehrte Damen und Herren,

Ich habe beim Casino "betvili" am 29.12.21 eine Auszahlung über 140Euro getätigt doch diese ist bis jetzt immer noch in bearbeitung.Mein Konto ist bereit verifiziert und ich habe manchmal Kontakt per Live Chat gehabt.Es ist schwierig weil das Casino auf E-mails nicht antwortet und der Chat nicht immer verfügbar ist.Man teilte mir mit das die Finanzabteilung im Urlaub war oder Serverprobleme bestehen.Ja klar wer's glaubt.

Ich weiss das dieses Casino bei Ihnen schlecht bewertet ist aber das habe ich zu spät gesehen.

Vielleicht können Sie mir ja helfen.

Vielen Dank,****

Dear Kai1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

I don't know if this is a casino problem or just me. I think the casino is more reluctant to pay out the amount. Betvili always comes up with new excuses to avoid paying out.

-Server broken

-missing documents

-Holiday from casino staff

The payment was made on 12/29/21 and is pending until now.

Many Thanks

Hallo

Ich weiss nicht ob das ein Casinoproblem ist oder nur bei mir.Ich glaube eher das Casino sträubt sich den Betrag auszuzahlen.Betvili kommt immer mit neuen Ausreden um sich von der Auszahlung zu drücken.

-Server defekt

-fehlende Dokumente

-Urlaub vom Casinomitarbeitern

Die Auszahlung wurde am 29.12.21 getätigt und ist bis jetz (pending).

Vielen Dank

Thank you very much, Kai1980, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Kai1980,

I will take care of your complaint from now on. I'd like to invite representatives of BetVili Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the withdrawal issue.  

Hi

Many thanks to "Casino Guru". The money was indeed withdrawn from betvili within 1 working day and they apologized for the inconvenience and delay.

Insanity.

Hallo

Ganz herzlichen Dank an "Casino Guru".Das Geld wurde von betvili tatsächlich innerhalb eines Arbeitages ausgezahlt und Sie haben sich für die Unannehmlichkeiten und die Verzögerung entschuldigt.

Wahnsinn.

I am glad to hear that, Kal1980! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.